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Overview
We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.
Responsibilities
We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.
Responsibilities
- To manage WAN, and LAN network connectivity across multiple sites.
- Strong troubleshooting experience and in-depth knowledge on all Routing protocols - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static,
- Respond to and resolve network tickets/ incidents and service requests.
- Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
- Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
- Implement and maintain network security policies, including firewall rules and access controls.
- Collaborate with vendors and ISPs for link issues, outages, and escalations.
- Document network diagrams, configurations, and standard operating procedures.
- Support planned network changes and participate in network implementation or migration projects.
- Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
- Follow ITIL processes for incident, change, and problem management.
- Bachelor’s degree in Telecom, Computer science, Information Technology, or related field.
- 8-10 years of experience in Telecom Data or enterprise-level network support.
- Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).
- Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.
- Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).
- Understanding of wireless networking (Cisco, etc.).
- Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.
- Experience working in ticketing system such as ServiceNow will be preferable.
Key Skills
Ranked by relevance
network security
palo alto
wireless
eigrp
ospf
firewalls
wireshark
firewall
switches
routers
itil
acls
vpn
wan
lan
bgp
nat
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- Posted
- Nov 04, 2025
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Mumbai Metropolitan Region
- Company
- Prodapt
Industries
Technology
Information
Internet
Categories
Information Technology
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Telecommunications Engineer
2025-05-15
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Mid-Senior
Canada
IT Services
Information Technology
View Job Details
Related
React Developer
2026-05-13
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