Freelancing Opportunity!!!

We are hiring for 1 Service User Experience Designer, 1 Business and Service Designer and 1 User Experience and User Interface Designer (UX/UI Designer).

Job location: Brussels, Belgium (Hybrid – 2 days/week onsite)

Languages known: English + either French & Dutch

1. Business and Service Designer

We are looking for a Business and Service Designer who can bridge customer insight, business strategy, and service experience design. You will lead discovery and framing work, translating complex business problems and customer needs into high-impact, feasible service concepts.

Key Responsibilities

• Lead end-to-end service design tracks across business domains.
• Facilitate workshops to align stakeholders around value propositions, service blueprints, and strategic outcomes.
• Translate business requirements and customer insights into clear, actionable service flows and experiences.
• Map and optimize end-to-end cross-channel service journeys.
• Identify systemic challenges and opportunities across business units or functions.
• Collaborate with UX, PO, tech, and data teams to ensure services are desirable, viable, and feasible.
• Support business case development and MVP definition.

Must-Haves

• 4+ years in business design, service design, or strategy roles.
• Experience with enterprise platforms, B2B services, or public sector ecosystems.
• Strong facilitation, systems thinking, and stakeholder engagement skills.
• Proficient in Miro/Mural, blueprinting, and service design methodologies.

2. Service User Experience Designer

We’re hiring a Service UX Designer to lead the user experience across critical service journeys. This role is ideal for a systems thinker who can go beyond screens and shape how people experience services end-to-end — across touchpoints, time, and channels.

Key Responsibilities

• Design cross-channel service experiences, from digital interfaces to human interactions.
• Collaborate with service designers and researchers to translate service blueprints into detailed UX solutions.
• Develop user flows, wireframes, and interaction models that reflect real service conditions.
• Facilitate co-design sessions with internal teams and external users.
• Design with empathy for edge cases, accessibility, and different user types.
• Define UX success metrics and contribute to continuous service improvement.

Must-Haves

• 4+ years of UX design experience in service environments.
• Strong command of Figma, user flow mapping, and accessibility best practices.
• Experience designing within complex enterprise or B2B systems.
• Familiarity with research synthesis, journey mapping, and UX strategy.

4. User Experience and User Interface Designer (UX/UI Designer)

We are looking for a UX/UI Designer who can take insights from user research and bring them to life through elegant, scalable interfaces. You will collaborate with product owners, developers, and researchers to deliver high-impact digital experiences for enterprise users.

Key Responsibilities

• Translate user needs into intuitive interfaces and design system components.
• Create wireframes, mockups, interaction flows, and pixel-perfect UIs.
• Work within a design system and contribute to its evolution.
• Design for responsive web platforms and data-heavy enterprise interfaces.
• Support accessibility and usability standards throughout the design lifecycle.
• Partner with developers to ensure feasibility and design fidelity.

Must-Haves

• 3–5 years of experience designing interfaces for complex digital products.
• Mastery of Figma and design systems (e.g., Material, Carbon, custom design libraries).
• Strong visual design skills and a keen eye for detail.
• Experience working in Agile environments and collaborating with tech teams.

Apply now and start your journey with Team Possible! We want to get to know you.

After your application, we will verify your profile and get back to you within 3

working days.

If you’re successful, you can expect the following steps:

An initial conversation with our recruiter - Swati Kumari

Interview with the Hiring Manager and the team.

Final decision

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.