Network Support Engineer
PRIMUS Global Solutions (PRIMUS UK & Europe)Ireland9 hours ago
ContractInformation Technology
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Roles and responsibilities: On a day to day basis, you'll be responsible for a variety of initiatives, including;
- Able to self-drive customer requirements and prioritize work
- Drive communication between customer and engineering teams, providing detailed communications and instructions
- Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
- Identify and report product issues and prioritize resolution with the engineering teams
- Create and maintain cases issues, to create knowledge base articles to prevent, resolve similar issues
- Function as a Subject Matter expert for at least one of the Avi Deployment options. Integrations e.g. vSphere, ESXi, NSX
Skills We Are Looking For
- Full understanding of the networking layers and troubleshooting process and platform (e.g. vSphere, ESXi, NSX)
- Excellent communication, time management and process adherence following skills
- Strong knowledge on L4- L7 protocols
- Knowledge of web technologies like HTTP/HTML/JavaScript/
- Knowledge of all networking components (Routing, Switching, Firewall, TCP/IP, etc.)
- Knowledge on Linux OS is a plus
- Experience with REST API or in Python/Java programming is a plus
Key Skills
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