Network Support Engineer

Roles and responsibilities: On a day to day basis, you'll be responsible for a variety of initiatives, including;

• Able to self-drive customer requirements and prioritize work
• Drive communication between customer and engineering teams, providing detailed communications and instructions
• Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
• Identify and report product issues and prioritize resolution with the engineering teams
• Create and maintain cases issues, to create knowledge base articles to prevent, resolve similar issues
• Function as a Subject Matter expert for at least one of the Avi Deployment options. Integrations e.g. vSphere, ESXi, NSX

Skills We Are Looking For

• Full understanding of the networking layers and troubleshooting process and platform (e.g. vSphere, ESXi, NSX)
• Excellent communication, time management and process adherence following skills
• Strong knowledge on L4- L7 protocols
• Knowledge of web technologies like HTTP/HTML/JavaScript/
• Knowledge of all networking components (Routing, Switching, Firewall, TCP/IP, etc.)
• Knowledge on Linux OS is a plus
• Experience with REST API or in Python/Java programming is a plus