Information Technology Support Engineer

Country: Argentina 

City: Lomas de Zamora 

Site Address: Av. Garibaldi 2875

We are seeking a skilled and responsive FSO, Desktop, and Hands & Feet (H&F) Support Engineer to provide essential on-site technical support for scheduled activities. This role involves handling dispatch requests and performing hands-on maintenance, installation, and troubleshooting of desktop systems, IT hardware, and network infrastructure. The engineer will be expected to carry out tasks within a 4-hour activity window, ensuring minimal disruption and optimal support to end-users and internal teams.

• Field Support Operations (FSO):
• Respond to urgent or scheduled dispatch requests, providing on-site technical support within a 4-hour timeframe.
• Coordinate logistics for equipment delivery and on-site support, ensuring all necessary hardware and tools are available.
• Troubleshoot and resolve hardware, software, and network issues as they arise during the dispatch.
• Provide general support for IT infrastructure and systems, ensuring that operational efficiency is maintained during on-site interventions.
• Desktop Support:
• Install, configure, and troubleshoot desktop systems, laptops, and peripheral devices on-site.
• Provide support for operating systems (Windows, macOS), ensuring they are correctly set up, patched, and configured.
• Troubleshoot software and hardware issues, including OS errors, application crashes, printer connectivity, and peripheral issues.
• Ensure end-user devices are up-to-date with software updates and security patches.
• Hands & Feet (H&F) Support:
• Perform physical IT-related tasks, including server room organization, hardware replacements, cable management, and setup of network equipment.
• Assist with hardware installations, removals, and upgrades as part of scheduled projects.
• Handle tasks like powering on/off systems, connecting devices to networks, and managing physical infrastructure requirements.
• Ensure that all equipment is installed correctly, functioning properly, and meets organizational standards.
• Troubleshooting and Support:
• Troubleshoot issues related to hardware, operating systems, networks, and other IT equipment.
• Respond to tickets or requests related to device failures, user support issues, or facility-based hardware problems.
• Provide on-site technical assistance during system migrations or deployments as required.
• Documentation and Reporting:
• Record and document all support activities, including tasks completed, issues resolved, and any follow-up actions needed.
• Provide detailed reports on completed activities and escalate issues as needed.
• Ensure clear communication with end-users and internal teams about status updates and resolutions.