The Digital Project Manager, Creative Services, will manage the overall planning, control, status reporting and delivery of a moderately complex project Digital Projects to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.

JOB DUTIES

(* denotes an “essential function”)

• *Manage the overall planning, control, status reporting and delivery of projects from start to completion to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.
• * Primary contact for customers as it relates to photo and video production to ensure exceptional quality work and customer experience
• * Secondary contact for customers as it relates to sales
• * Leading client calls (program kick-off call, pre-production call)
• * Leading internal client briefs as a passionate brand champion for all their clients
• * Leading development of all pre-production documents
• * Working collaboratively with all internal teams to deliver on the brand’s style
• * Arranging client product shipment, and manages any follow-up inquiries to ensure it arrives on time
• * Running production date for all clients (get clients settled upon arrival, join virtual studio for remote clients, etc.)
• * Keeping all content program information up-to-date using Tag Canada’s program management software
• *Implement project schedules and coordinate resources ensuring all activity is completed to the agreed deadlines.
• *Communicate consistently with project stakeholders and executives as appropriate, ensuring deliverables are being met by all team members at all stages of the project
• *Develop and maintain a strong relationship with the client and consistently strive to exceed their expectations. Maintain a good understanding of the client and their organization
• *Build consultative relationship with external and internal clients
• *Manage to and achieve budget goals set for projects
• *Utilize appropriate tools and technology to execute on-time delivery
• Ensure issues requiring escalation are routed to the appropriate contact and resolved