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Codeconvergence Limited (CCL)

Deskside Support Technician

Codeconvergence Limited (CCL)
Belgium · Full-time · Entry

Deskside Support (Belgium) – Address - Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles.

  • To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure
  • Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)
  • OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune
  • Third parts tools installation as per guidelines and manage Hardware Spare stock
  • Managing & troubleshooting hardware for windows (x86 & x64) services, iOS and VmwareESXi
  • Vendor coordination for the replacement of faulty hardware
  • Raising, handling, and resolving incidents and work order
  • This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.
  • Create and maintain knowledgebase and central repository for information’s sharing
  • Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.
  • Knowledge of ITIL framework
  • Knowledge of hardware monitoring tools is an added advantage
  • Minimum4+ years of experience for Deskside consultant
  • Excellent communication and conversation skills (Verbal and Written – both French & English)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations and able to support Oncall when required during site outage
  • Few travels across continent locations will be required across the Netherlands, Belgium, and France

Key Skills

Ranked by relevance

c ha ai ui ios server vendor coordination active directory group policy vmware excel rust itil dhcp esxi lan dns nat toc vm
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Country Guide

Belgium

International hub for EU careers

Posted
Nov 26, 2024
Type
Full-time
Level
Entry
Location
Brussels
Company
Codeconvergence Limited (CCL)

Industries

IT Services IT Consulting

Categories

Information Technology

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