Key Responsibilities:

Strategic Problem Solving

• Identify business bottlenecks, design data-backed solutions, and work cross functionally to execute interventions to assist sales & ops teams
• Lead critical projects across sales and operations to improve productivity, efficiency, or cost-effectiveness.
• Account management of alliance relationships and drive wallet share across strategic partners

Business Analytics & Reporting

• Build and maintain dashboards to monitor key business metrics, performance KPIs, and revenue trends.
• Guide city teams with actionable insights on partner engagement and retention
• Conduct deep-dives into sales funnels, conversion rates, and process drop-offs to generate actionable insights.
• Track performance of key initiatives and create leadership reports with sharp, insight-led narratives.

Inter-Departmental Collaboration

• Act as a connector between Sales, Ops, Finance, Product, and Training teams to drive alignment and remove execution roadblocks.
• Ensure timely data flow, reporting, and cross-functional coordination for high impact projects.

Execution Ownership

• Take end-to-end ownership of key strategic programs – from design to rollout and tracking outcomes.
• Drive adherence to timelines and rigor in execution by managing stakeholders across levels.

Requirements:

• Bachelor/Master’s degree in Business, Engineering, Economics, Statistics, or related field
• 3–5 years of experience in Program Management, Business Analytics, Strategic Ops, or similar roles in operations focused B2B, fintech, or high-growth startups
• Strong proficiency in Excel/Google Sheets, SQL, and BI tools (e.g., Power BI, Tableau)
• Demonstrated ability to translate data into business action with strong execution
• Exceptional problem-solving, analytical, and communication skills