Junior Onsite PC Technician (m/w/d) first and second level support
Everience BeneluxLuxembourg1 day ago
ContractRemote FriendlyInformation Technology
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Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...
Job Description
Responsabilities
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...
Job Description
Responsabilities
- Deliver Level 1 and Level 2 support across hardware, software, and networking.
- Manage incidents and service requests using ServiceNow or similar ticketing platforms.
- Set up, configure, and troubleshoot Windows devices, Microsoft 365, and standard office IT.
- Provide excellent in-person and remote user support.
- Escalate complex issues to senior engineers or vendors as needed.
- Maintain clear documentation of incidents, solutions, and system changes.
- 1–2 years of experience in L1/L2 IT support roles.
- Proficiency with ServiceNow or similar ticketing systems.
- Strong working knowledge of Windows OS, Microsoft 365, and basic networking.
- Fluent English AND French
- Comfortable working in a professional office environment (50–100 users).
- Excellent teamwork, customer service, and communication skills.
- Proactive, energetic, and hardworking attitude with a willingness to travel when required.
- Location: Luxembourg
- Workload: 5 days per week / 8 hours per day on client site support
Key Skills
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