Deloitte
ServiceNow Business Analyst
DeloittePoland5 days ago
Full-timeRemote FriendlyResearch, Analyst +1
Description & Requirements

Who we are looking for

  • Higher education degree (Bachelor’s or Engineering).
  • Permission to work in the EU and a willingness to travel.
  • At least two years of experience in digital transformation deliveries.
  • Thorough understanding of ITILv4 concepts and relationships.
  • Knowledge of process modelling tools and methodologies.
  • Understanding of Agile and Scrum methodologies.
  • Strong written and verbal communication skills, and excellent presentation skills.
  • Ability to collaborate with people from different business areas with varying degrees of technical experience
  • Knowledge of ServiceNow, at least from the fulfiller/agent perspective (must have)
  • Fluent in English (at least C1 on the CEFR scale).

Nice to have:

  • Experience with one or more ServiceNow applications (ITSM, HRSD, SPM, ITOM);
  • One or more ServiceNow certificates (CSA, CIS, CAD);
  • Practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML;
  • Communicative in German (B1).

Your future role

  • Act as a liaison between internal departments and the ServiceNow team.
  • Coordinate the ServiceNow enhancement process in line with Service Management and business demands.
  • Capture business and user requirements and translate them into user stories.
  • Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements.
  • Ensure requirements are understood, developed, tested, and delivered to specification.
  • Represent project stakeholders throughout planning, development, and release processes.
  • Support tasks related to building, designing, and maintaining materials to support design decisions, e.g., process maps, user journeys, focus group feedback, and change communications.
  • Create and maintain functional design documentation
  • Work with stakeholders to drive adoption and deliver training.
  • Understand, analyze, and continuously improve IT service management processes, focusing on customer experience and efficiencies with the use of ServiceNow.

Your work relationships will be with:

  • IT and non-IT stakeholders.
  • ServiceNow Product Owner, Architects, Developers, and Testers.
  • IT Business Process Leaders and Service Managers.

What we offer

  • Stable job in multinational company based on employment contract;
  • Working in flexible hybrid model - partially from home and the office;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
  • Attractive benefits:

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

  • Short online interview / short phone interview with Recruiter.
  • Interview/s with member/s of the team.

You will receive feedback regardless of process result.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.



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