Job Title: Project Manager

About the role:

This role is client facing and will require you to work directly with our agency clients to help manage their ongoing projects with us. We currently work with about 30 ongoing projects at any given time and this role would require you to help manage a subset of those relationships and projects. You would act as the conduit between our clients and our engineering team to ensure work is getting done on time and within the budget and scope agreed upon.

Our engineering team is located around the world between the US, Asia and Europe. This role is completely remote, however you must be able to work either East Coast or West Coast hours so you should be based in North America.

About Presidio:

Our cofounders, Jonathan Osborn and Mat Mullen, founded Presidio in 2013. We’ve bootstrapped the business from day one and have since scaled to 70 team members spanning the US, Canada, and Europe.

Our Shopify themes and apps power over 50,000 stores globally and have generated $100M in revenue for our clients. Our development work for Shopify Plus brands has won us awards like Shopify’s Commerce Award and ReCharge’s Above and Beyond Award. Our clients include household names like Momofuku, Khy by Kylie Jenner, OUAI, Olipop, and Rails, among 150 other brands.

We leverage relationships with industry-leading brands to fuel the creation of cutting-edge products. Presidio is the only Shopify Partner that builds for the App Store, the Theme Store, and Shopify Plus merchants. As a result, we're in a unique position to identify opportunities and build products to solve them.

About our team:

We’re largely a remote team, but we believe there’s no substitute for meeting in person. We organize small off-sites twice per year to work a little and mostly spend time together. Some of our previous off-sites have been in Majorca, Munich, and Mexico.

We’re focusing on growing Presidio as a profitable, sustainable business. We mean it when we say we’ve bootstrapped - we’ve never raised a dollar from outside investors. We’re looking for long-term members of our team. Many of our team members have worked with us for 5+ years, and our management team has had 0 turnover for years.

“Fit” is key to success at our company, and here are some characteristics our team shares: resourcefulness, integrity, sense of humor, and excellence.

Responsibilities

• Client Acquisition & Relationship Management: Identify, target, and engage with key enterprise clients. Build and maintain strong, long-term relationships with decision-makers.
• Tailored Solutions: Collaborate with internal teams (e.g., strategy, creative, engineering) to develop customized solutions that meet client needs and align with their business goals.
• Client Presentations: Prepare and deliver compelling presentations and proposals to clients, showcasing the agency's capabilities and value propositions.
• Account Growth: Manage and grow existing client accounts, identifying opportunities for upselling and cross-selling additional services.
• Market Research: Stay up-to-date with industry trends, market conditions, and competitor activities to inform sales strategies and provide clients with relevant insights.
• Collaboration: Work closely with internal teams to ensure seamless project execution and client satisfaction.

Experience

• Experience: 5+ years of experience in customer success and project management, preferably within an agency or related industry.
• Proven Success: Demonstrated track record of meeting or exceeding sales targets, particularly with enterprise-level clients.
• Industry Knowledge: In-depth understanding of the agency's industry, including key trends, challenges, and opportunities.
• Relationship-Building Skills: Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.
• Strategic Thinking: Ability to think strategically and creatively to solve complex business problems and deliver value to clients.
• Presentation Skills: Strong presentation and negotiation skills, with the ability to convey complex ideas in a clear and compelling manner.
• Technical Proficiency: Familiarity with Shopify, Asana, Slack and has experience writing product estimates.

Perks & Benefits

• Competitive Healthcare with Dental & Vision
• Competitive PTO policy with paid time off at end of year
• Flexible working schedule
• Remote-first culture
• Home office stipend
• Apple gear