Business Intelligence Analyst - Intermediate

The Contact Centre Program supports over 80+ contact centres across multiple ministries, providing consistent service to Albertans and various boards and agencies.

We are seeking a skilled Power BI Developer to design, build, and enhance workforce insight dashboards, ensuring accurate data reporting and effective stakeholder engagement.

Design and develop a Power BI Workforce Insights Dashboard consolidating HCM data metrics.

Lead all stages of the project lifecycle — planning, stakeholder engagement, prototyping, testing, and release.

Collaborate with internal and external teams to align business objectives with reporting requirements.

Document technical and business processes for transparency and knowledge sharing.

Create and deliver training materials to support end-users and internal teams.

Track and manage tasks, timelines, and action items; escalate issues or risks when needed.

Communicate findings and project updates clearly to both technical and non-technical audiences.

Prepare presentations and demos for stakeholder engagement.

Ensure data governance, quality, and security compliance across all dashboard components.

Proven experience designing and developing dashboards in Power BI.

Strong understanding of data visualization, analytics, and reporting.

Experience working with HCM or workforce data is an asset.

Excellent stakeholder management, communication, and documentation skills.

Ability to work independently and manage multiple priorities.

Knowledge of data governance, privacy, and security standards.