Customer Support Developer
Kuali, Inc.United States2 days ago
Full-timeRemote FriendlyEngineering, Information Technology
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About The Role
We’re looking for a Customer Support Developer to join our team and help our customers succeed with Kuali’s products.
As a Customer Support Developer, you’ll partner with customers and our entire support team to guide them through technical implementations, integrations, and migrations—ensuring smooth onboarding and ongoing success. You’ll work closely with Customer Support Associates and Product teams to provide solutions, troubleshoot issues, and deliver exceptional experiences.
Who are we?
Kuali builds software solutions for higher education. We help our customers — colleges & universities — focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted. We are poised for high growth.
Our Culture
As a company, we are guided by our cultural values:
We’ve embraced distributed work for years—it’s part of who we are. Many of our employees work remotely across the U.S., from Massachusetts to Seattle, while others collaborate in person at our office locations. We’re intentional about creating a healthy, connected culture no matter where you work.
What You’ll Be Responsible For
At Kuali, we value and respect individuals from all backgrounds, recognizing that a rich tapestry of experiences and perspectives fuels our success as a company and enriches our collective human experience.
We’re looking for a Customer Support Developer to join our team and help our customers succeed with Kuali’s products.
As a Customer Support Developer, you’ll partner with customers and our entire support team to guide them through technical implementations, integrations, and migrations—ensuring smooth onboarding and ongoing success. You’ll work closely with Customer Support Associates and Product teams to provide solutions, troubleshoot issues, and deliver exceptional experiences.
Who are we?
Kuali builds software solutions for higher education. We help our customers — colleges & universities — focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted. We are poised for high growth.
Our Culture
As a company, we are guided by our cultural values:
- Iterate to evolve
- Cultivate openness
- Act with accountability
- Assume the best
- Practice humility
- Deliver amazing experiences
- Drive outcomes
We’ve embraced distributed work for years—it’s part of who we are. Many of our employees work remotely across the U.S., from Massachusetts to Seattle, while others collaborate in person at our office locations. We’re intentional about creating a healthy, connected culture no matter where you work.
What You’ll Be Responsible For
- Advising and training customers on technical aspects of implementation and onboarding tasks.
- Partnering with customers to design system integrations and advise on API usage.
- Supporting data migration from legacy systems, including strategy and execution.
- Collaborating closely with Customer Support Associates during implementations.
- Collaborating closely with our Development team.
- Diagnosing and resolving technical issues reported by customers.
- Learning and maintaining fluency in technologies used across Kuali products, such as Node.js, Java, React, PHP, Vue.js, and Web Services (REST and SOAP).
- Identifying opportunities for process improvement and automation to enhance the customer experience.
- You align with Kuali’s values: You model curiosity, openness, accountability, and a commitment to delivering amazing experiences.
- You’re a resourceful executor: You take broad vision, collaborate on strategic priorities, and own the steps required to make it real, from planning to hands-on implementation.
- You’re calm under pressure: You can handle shifting priorities, ambiguity, and fast-changing situations with resilience.
- You’re collaborative and influential: You build trust quickly and communicate clearly across all levels of the organization.
- You’re organized and detail-oriented: You can manage multiple projects at once without losing sight of the big picture.
- You thrive in remote environments: You know how to create alignment and connection across distributed teams.
- You roll up your sleeves: You’re comfortable being the ‘doer of last resort’ in a resource-constrained environment.
- You have a broad experience: You’ve independently led multi-disciplinary projects in resource-constrained environments where the buck stopped with you.
- Delivering Software as a Service (SaaS) solutions
- 1–3 years implementing or supporting enterprise-class systems at institutions of higher education or similar organizations.
- Web APIs, and integrations.
- Tools and technologies commonly used at Kuali: Node.js, Java, React, PHP, Vue.js, REST, SOAP.
- Ideally, experience with frameworks: Laravel, Vue.js, and Bootstrap.
- Developing integrations with enterprise systems.
- Superior communications with education professionals, both verbally and in writing.
- The opportunity to work to together with smart, passionate people to build a high growth, highly profitable SaaS company
- A truly exceptional benefits package, including 100% company-paid medical and dental insurance
- 100% 401(k) matching up to 4%
- Paid Maternity/Parental leave
- Flexible PTO — no accrual limits, no ‘use it or lose it.’ Just work with your manager to make sure the team’s covered, and take the time you need to recharge.
- Encouragement and support for ongoing learning and skill development
- Recognition platform to celebrate contributions with meaningful incentives
- Company retreats to connect, recharge, and collaborate
At Kuali, we value and respect individuals from all backgrounds, recognizing that a rich tapestry of experiences and perspectives fuels our success as a company and enriches our collective human experience.
Key Skills
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