Director Technology Product Manager– Global Customer Service
Johnson & JohnsonBrazil5 days ago
Full-timeRemote FriendlyInformation Technology
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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function
Technology Product & Platform Management
Job Sub Function
Technical Product Management
Job Category
People Leader
All Job Posting Locations:
São Paulo, Brazil
Job Description
We are seeking a dynamic and strategic Technical Product Manager to lead the global vision and execution for our all of Johnson & Johnson’s MedTech business units for Service and Repair offerings for capital equipment. This pivotal role involves shaping the technical strategic direction, driving innovation, and ensuring excellence in service delivery across all regions to enhance customer satisfaction, operational efficiency, and revenue growth.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Raritan, NJ and São Paulo, Brazil.
Raritan, NJ - Requisition Number: R-038827
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Key Responsibilities
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
Required Skills
Preferred Skills:
Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management
Job Function
Technology Product & Platform Management
Job Sub Function
Technical Product Management
Job Category
People Leader
All Job Posting Locations:
São Paulo, Brazil
Job Description
We are seeking a dynamic and strategic Technical Product Manager to lead the global vision and execution for our all of Johnson & Johnson’s MedTech business units for Service and Repair offerings for capital equipment. This pivotal role involves shaping the technical strategic direction, driving innovation, and ensuring excellence in service delivery across all regions to enhance customer satisfaction, operational efficiency, and revenue growth.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Raritan, NJ and São Paulo, Brazil.
Raritan, NJ - Requisition Number: R-038827
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Key Responsibilities
- Develop and implement the global strategy for service and repair of medical capital equipment, aligning with overall business goals.
- Collaborate with cross-functional teams experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
- Define product roadmaps with technology and business stakeholders and prioritize features and initiatives to improve service efficiency, reliability, and customer experience.
- Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
- Foster stakeholder alignment by effectively communicating the value of initiatives and securing buy-in for backlog items and strategic projects.
- Drive innovation in service delivery models, including digital solutions, remote diagnostics, and predictive maintenance.
- Monitor and analyze performance metrics to ensure service excellence, cost management, and continuous improvement.
- Ensure compliance with regulatory standards and quality assurance processes across all regions.
- Lead global initiatives to standardize service processes and leverage best practices.
- Bachelor's degree required preferably in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
- 12 years of relevant technical experience required.
- Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
- Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.
- Exposure to Microsoft Dynamics and ERP systems.
- Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
- Demonstrated ability to develop and implement global strategies.
- Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
- Strong analytical abilities with proficiency in data-driven decision making.
- Exceptional communication skills, with the ability to articulate value propositions clearly.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
Required Skills
Preferred Skills:
Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management
Key Skills
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