Senior Program Delivery Manager (EMEA)
FenergoIreland1 day ago
Full-timeRemote FriendlyOther
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About Us
At Fenergo, we're not just building software, we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.
We're more than a global leader in AI-powered client lifecycle management, we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don't stop there.
At Fenergo, we believe in a world where financial institutions aren't just compliant, they're confident. Where technology doesn't just meet regulations, it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future together.
What does this role entail?
As a Senior Program Delivery Manager at Fenergo, you will be at the forefront of some of our most strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for the world's top financial institutions. This is a high-impact, client-facing leadership role where you will be accountable for programme outcomes, financial performance, and executive-level governance.
You will act as a key leader within our global delivery community, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of our best-practice delivery frameworks. This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and shaping the standards for world-class SaaS delivery.
Main Responsibilities
Requirements
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients' needs.
What we value is at the CORE of how we succeed:
What's in it for you?
(Ireland)
Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
At Fenergo, we're not just building software, we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.
We're more than a global leader in AI-powered client lifecycle management, we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don't stop there.
At Fenergo, we believe in a world where financial institutions aren't just compliant, they're confident. Where technology doesn't just meet regulations, it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future together.
What does this role entail?
As a Senior Program Delivery Manager at Fenergo, you will be at the forefront of some of our most strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for the world's top financial institutions. This is a high-impact, client-facing leadership role where you will be accountable for programme outcomes, financial performance, and executive-level governance.
You will act as a key leader within our global delivery community, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of our best-practice delivery frameworks. This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and shaping the standards for world-class SaaS delivery.
Main Responsibilities
- Lead the end-to-end delivery of large-scale, multi-workstream client implementation programs, ensuring they are delivered on time, on budget, and to a high standard of quality
- Own program-level commercial and financial governance, including accountability for Statements of Work (SOWs), change control, budget management, and margin performance
- Build and maintain trusted relationships with senior client stakeholders and executive sponsors, leading program governance forums and ensuring strategic alignment on key decisions and outcomes
- Act as a leader and mentor within the delivery community, coaching other Program Delivery Managers, sharing best practices, and setting the standard for delivery excellence
- Proactively manage program-level risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations with internal and client executives
- Drive alignment across all internal functions—including Client Success, Product, and technical teams—to ensure a cohesive and seamless delivery experience for the client
- Contribute to the continuous improvement of our global delivery methodology, sharing learnings from your programs to help refine our playbooks, tooling, and best practices
Requirements
- 10+ years of experience in program management, with a proven track record of leading large-scale, complex SaaS transformation programs for enterprise clients, ideally in the financial services sector
- Strong commercial acumen with direct experience shaping and managing Statements of Work (SOWs), change control, and multi-million-dollar program budgets
- Exceptional executive-level communication and stakeholder management skills, with the ability to build trust and influence senior client sponsors and internal leaders
- Deep understanding of a range of delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor the approach to the specific needs of complex, multi-workstream program
- Demonstrated ability to lead and mentor others, with a passion for developing talent and improving how teams deliver
- A formal project or program management certification (e.g., PMP, PRINCE2, Agile/SAFe)
- Direct experience with Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance technology platforms
- Experience delivering projects that involve significant data migration and complex systems integration
- Experience working in a fast-paced, private equity-backed environment
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients' needs.
What we value is at the CORE of how we succeed:
- Collaboration: Working together to achieve our best
- Outcomes: Drive Success in every engagement
- Respect: A collective feeling of inclusion and belonging
- Excellence: Continuously raising the bar
What's in it for you?
(Ireland)
- Healthcare cover through the VHI
- Company pension contribution
- Life assurance/ Income protection
- 23 days annual leave
- 3 company closure days
- Annual bonus opportunity
- Work From Home set-up allowance
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
- Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
- Buddy system for all new starters
- Collaborative working environment
- Extensive training programs, classroom and online, through ‘Fenergo University'
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
- Defined training and role tracking to allow you see and assess your own career development and progress.
- Active sports and social club
- State of the art offices in the heart of Dublin's Docklands with great facilities, canteen and games area
Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
Key Skills
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