People Operations Generalist

Are you passionate about improving the lives of team members by ensuring smooth onboarding, supporting professional growth, fostering a positive and inclusive culture, and optimizing HR processes to help them thrive? If you thrive in a fast-paced, high-growth environment where change drives innovation and creates new opportunities to make an impact, this role could be a perfect fit.

In this position, you’ll play a critical part in supporting our people function and driving initiatives that ensure team members feel valued, supported, and empowered to succeed. This includes overseeing key HR processes like talent acquisition, benefits administration, and compliance with HR laws and regulations across Europe, the UK, and Belgium.

If this sounds like you, keep reading to learn more about what we’re looking for! 

About Patch My PC

Patch My PC is a dynamic, fully remote team committed to creating exceptional products that solve real-world problems and improve the lives of our customers. If you align with our core values and are passionate about making a difference, we want to hear from you. We offer a fully remote work environment with flexible hours and a supportive team culture, providing opportunities for personal and professional growth in a collaborative and innovative setting.

Learn more about our core values here: https://patchmypc.com/values.

Compensation Information:

• Salary Range: £30,200 - £63,800 (this may be different based on local currencies)
• The salary will be based on location (country) and experience.

Benefits:

• To view more detailed information about benefits offered at Patch My PC, please see https://patchmypc.com/careers#we-care
• Health Benefits
• Pension matching up to 10%
• 3 months of paid Parental Leave
• 25 paid time off days
• 3 days of volunteer leave
• Tuition reimbursement up to $5,250* a year
• Sick leave
• Gym Membership / Equipment Reimbursement $900* annually 
• Life Insurance
• Awesome technology to do your best work

*Note: All benefits are listed in USD. Equivalent local currency amounts will be provided based on the applicant's location. 

Duties and Responsibilities 

Team Member Engagement 

• Lead initiatives to enhance morale, including team-building activities, celebrations, and recognition programs. 
• Gather and act on team member feedback to improve satisfaction and engagement. 

Onboarding and Offboarding 

• Oversee onboarding and offboarding processes, including orientation, exit interviews, and documentation. 
• Partner with hiring managers to manage job postings, schedule interviews, and maintain candidate communication. 

Diversity and Inclusion 

• Promote a culture of inclusivity and respect through programs and policy development. 

Performance Management 

• Support leaders in setting objectives, conducting reviews, and addressing performance issues through improvement plans. 

HR Administration 

• Maintain accurate data in HRIS, manage team member records, and generate reports on key metrics. 
• Track leave and attendance, ensuring compliance with policies and legal requirements. 

Learning and Development 

• Coordinate training initiatives, source external providers, and foster a culture of continuous learning. 

Benefits Administration 

• Support enrollment and address team member benefits inquiries. 

Employee Relations 

• Provide guidance on employment matters, mediate conflicts, and promote open communication. 

Policy Development and Compliance 

• Assist in developing policies and ensure compliance with global employment laws, particularly in the UK, Europe, and Belgium. 

HR Projects and Initiatives 

• Contribute to strategic HR efforts, including engagement surveys, diversity programs, and process improvements. 

Vendor and Equipment Management 

• Manage external vendors and coordinate equipment provisioning for new hires. 

Administrative Support 

• Provide administrative support across HR functions, including calendar management, document preparation, and data entry. 

Travel Support 

• Prepare business travel documentation, ensuring compliance with policies. 

Other Duties 

• Undertake additional responsibilities as assigned to support team and organizational goals. 

Knowledge, Skills, and Abilities 

• Cultural awareness and adaptability to European, UK, and Belgian regulations and cultural norms. 
• Strong understanding of global employment laws and best practices. 
• Exceptional organizational, time management, and attention to detail. 
• Excellent interpersonal, conflict resolution, and communication skills. 
• Proficiency in HRIS, ATS, and Microsoft Office Suite. 
• Ability to manage sensitive issues with professionalism, confidentiality, and empathy. 
• Analytical and problem-solving skills with the ability to prioritize tasks effectively. 
• Self-motivated team player with a commitment to continuous learning and improvement. 

Additional Job Requirements: 

Other essential requirements of this role require: 

• May sit for prolonged periods of time 
• Requires significant use of personal computer, phone and general office equipment. 
• The use of various types of vision, including but not limited to close vision, distance vision, and color differentiation. 
• Communication: Must be able to effectively communicate with team members, managers, and candidates via phone, video conferencing (i.e., teams, zoom), email, and messaging platforms. This includes clear verbal and written communication. 
• Visual Acuity: Must have the ability to view and interpret data on a computer screen and review electronic documents for extended periods. 
• Manual Dexterity: Must be able to use a computer keyboard, mouse, and other office equipment efficiently to perform tasks such as typing, data entry, and document management. 
• Mobility: While the role is primarily sedentary, the individual must be able to navigate a remote work environment and may need to attend occasional in-person meetings or events, depending on company needs. 

Reasonable accommodations can be made to enable individuals with disabilities to perform the job. 

Environmental and Travel Requirements:  

• Remote Work Environment: Must have a dedicated, quiet, and distraction-free workspace at home with reliable internet access to perform job duties effectively. The work environment should allow for confidential conversations and the secure handling of sensitive information. 
• Travel: Occasional travel may be required for team meetings, training sessions, or company events. Reasonable accommodations can be provided as needed. 

Position Type/Expected Hour of Work 

Position is Full-Time / Exempt  

Work Authorization 

Must be authorized to work in the United Kingdom or other European countries. Patch My PC is unable to sponsor work visas for this position at this time. For candidates applying from outside the U.K., please ensure that you meet the work authorization requirements in your respective country. 

AAP/EEO Statement 

Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. Women, racial and ethnic minorities, persons of minority sexual orientation or gender identity, individuals with disabilities, and veterans are encouraged to apply for vacant positions at all levels. 

As part of our commitment to affirmative action, we strive to ensure that all qualified applicants have an equal opportunity for employment. We actively seek to recruit, hire, and promote individuals from diverse backgrounds and encourage all qualified candidates to apply. 

Join Us!

• If you’re enthusiastic, adaptable, and ready to take on new challenges in a fast-paced environment, Patch My PC is the place for you. To learn more about our company, values, and benefits, visit https://patchmypc.com/careers.