Project Manager - Hybrid - Toronto

The IT Project Manager will work closely with various business units and the appropriate IT Teams to ensure that projects are delivered on time, within scope, and within budget. The IT PM will see the projects from ideation through to production deployment, coordinating the prod releases and roll-outs, delegating tasks to the necessary employees, and third party vendors where applicable, managing the budget, risks & issues as well as the effective communication on the project including presenting on projects' progress and results according to PMO standards.

Key Job Functions

The IT Program Manager will focus on the following functions, driving quality delivery of business benefits to achieve objectives and strategy:

• Project Planning and Scheduling: Develops and manages project plans, schedules, budgets, and resources (both internal & external/vendor resources). Oversees deliverables, milestones, issue management and risk mitigation.
• Communication & Stakeholder Engagement: Collaborates with business units, vendors, and IT teams to define requirements, align expectations, provide updates, ensure successful delivery and project transparency.
• Quality Assurance & Change Management: Oversee testing, validation, and acceptance processes to ensure project deliverables meet standards. Drive organizational readiness, adoption plans, and training initiatives for new solutions. Ensure ongoing support for implemented systems through smooth transitions to operations & Technical Application Management Services.
• Reporting & Governance: Track project team's performance and monitor progress. Track KPIs, prepare status reports and update stakeholders. Ensure compliance with PMO standards and audit requirements as well as ensure adherence to IT policies, security regulations, and industry standards.
• Process Improvement: Identifies opportunities for workflow optimization and system enhancements. Conduct retrospectives and identify lessons learned, improve methodologies, and implement best practices for future projects.

Skills

• A strong leader able to effectively steer and guide team resources to ensure project success
• Proven ability to build and maintain credible partnerships through strong collaboration with stakeholders
• A pro-active self-starter, driven to ensure projects succeed on time and on budget.
• A flexible and adaptable team player who is service oriented and able to work independently, with a strong growth mindset.
• Excellent analytical decision-making with superior organizational abilities.
• Financial acumen.
• Strong proficiency in project management tools (e.g., MS Project, JIRA, Confluence) and Advanced Excel & PowerPoint

Experience

• 5+ years of experience in IT project management, preferably in infrastructure, applications, or enterprise systems
• Proven track record of delivering complex projects across multiple business units and geographies

Knowledge

• Fluency in English a must and Portuguese preferred. Fluency in French and/or Spanish would be helpful.
• IT development life cycle knowledge and experience with strong knowledge of IT governance, risk management and change management.
• Deep understanding of Agile, Waterfall, and hybrid methodologies as well as knowledge of business agility
• Understanding of IT governance, risk management, and compliance frameworks
• Familiarity with SAP, Microsoft Azure, VMware, and enterprise architecture principles a bonus