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We are looking for a highly skilled Reporting & Insights Specialist to support IT Service Delivery. This role focuses on data-driven storytelling, executive reporting, and automation, enabling insights that guide management decisions. The candidate will create impactful reports, maintain reporting databases, and ensure accurate, actionable insights.
Responsibilities:
Executive Reporting & Storytelling
- Prepare weekly, monthly, and ad-hoc reports using Power BI and PowerPoint.
- Translate complex Service Delivery data into clear insights, trends, and KPIs for senior management.
- Recommend effective data presentation formats for executives and teams.
- Mentor team members on best practices for reporting.
Data Engineering & Automation
- Build and maintain reporting databases (SQL/Excel/Power BI backend).
- Develop dashboards for executive and operational insights.
- Automate recurring reports to reduce manual dependencies.
- Ensure accuracy, consistency, and timeliness of data.
Collaboration & Data Collection
- Collect inputs from team members, PMs, developers, and vendors.
- Consolidate data from multiple sources into unified reports.
- Serve as the go-to reporting and insights contact.
Professional & Personal Discipline
- Work independently with accountability.
- Manage time effectively to meet deadlines for recurring and ad-hoc reports.
- Maintain high attention to detail and ensure zero-error reporting.
Qualifications:
- Experience: 5–7 years in reporting, insights, or business analysis.
- Technical Skills: Advanced PowerPoint, Power BI, SQL (basic–intermediate), advanced Excel (pivot tables, macros, data cleansing), reporting database management.
- Domain Knowledge: IT Service Delivery, PMO, or performance reporting; familiarity with KPIs, SLAs, escalation metrics; exposure to ITIL processes and DevOps preferred.
- Soft Skills: Strong analytical mindset, excellent communication, self-driven, disciplined, and able to meet deadlines.
- Professional Traits: Combines technical expertise with business reporting, works independently, and provides guidance on reporting standards.
Key Skills
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Join Systems Limited - Middle East & Africa (Techvista) and take your career to the next level!
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