Loyalty Value Proposition Specialist
Qatar AirwaysQatar3 hours ago
Full-timeOther
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Job title
Loyalty Value Proposition Specialist
Ref #
228629
Location
Qatar - Doha
Job family
Corporate & Commercial
Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a Loyalty Value Proposition Specialist.
As a Loyalty Value Proposition Specialist, you will be responsible for driving the success of loyalty products and benefits for Qatar Airways Privilege Club as well as continuously seeking methods to enhance the customer value proposition.
You will also support the ongoing commercial success of the Frequent Flyer Program (FFP) and manage the implementation of program enhancements that will truly differentiate Qatar Airways Privilege Club as a leading Loyalty proposition, enabling Loyalty to achieve their co orate objective of addressing customer needs and generating incremental revenue.
As Part Of Your Responsibilities, You Will Also:
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You
A successful candidate should possess the following experience and qualifications:
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=228629
Loyalty Value Proposition Specialist
Ref #
228629
Location
Qatar - Doha
Job family
Corporate & Commercial
- Closing date: 24-Nov-2025
Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty team as a Loyalty Value Proposition Specialist.
As a Loyalty Value Proposition Specialist, you will be responsible for driving the success of loyalty products and benefits for Qatar Airways Privilege Club as well as continuously seeking methods to enhance the customer value proposition.
You will also support the ongoing commercial success of the Frequent Flyer Program (FFP) and manage the implementation of program enhancements that will truly differentiate Qatar Airways Privilege Club as a leading Loyalty proposition, enabling Loyalty to achieve their co orate objective of addressing customer needs and generating incremental revenue.
As Part Of Your Responsibilities, You Will Also:
- Plan and implement initiatives that are focused in reducing mileage liability, cost and implementing new redemption options which will enhance the overall value of the Program and member engagement
- Identify opportunities in developing new products and/or services, features by conducting market research, analysis, and collaborating with various stakeholders internally and externally.
- Regularly evaluate tier benefits/privileges by calculating their ROI, performance uptake, member sentiment to support line manager to build the strategy, design, delivery and operation of the Loyalty product portfolio. Track/develop/grow profitable regional customer segments in collaboration with CRM and Marketing
- In collaboration with Digital teams, Build-Measure-Learn the product roadmap to increase flight/ancillary transactions and drive incremental revenue
- Maintain ongoing focus on regional and global airline/loyalty competition, and monitor competitive offerings. Identify program enhancements, new services and features which can enhance the attractiveness and the value proposition of the program and provide a competitive advantage
- Coordinate preparation of legal and procurement related documents with service/product suppliers, where necessary
- Act as a Project Manager for program enhancements within Privilege Club and responsible for planning, executing and closing projects of any kind as per the project plan
- Define scope of projects in collaboration with the line manager and create a detailed work plan which identifies and sequences the activities needed to successfully complete the projects
- Oversee projects from a cost, time, scope and quality point of view to ensure progress and execution is as per the project plan
- Perform other de department duties related to the position as directed by the Head of the Department.
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You
A successful candidate should possess the following experience and qualifications:
- High School Qualification / Diploma or Equivalent with Minimum 5 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience
- Bachelor's Degree or Equivalent without prior experience for Qatari Nationals
- Experience working within the Customer Loyalty field
- Understanding of key trends in Loyalty & Digital Customer Experience
- Customer focused approach with strong attention to detail and high-quality outputs
- Agile product development experience, preferably from a previous Product Owner role
- Problem solving & and understanding of the broader business context (business acumen)
- Proficient use of MS Office Suite, i.e. Excel, Word, and PowerPoint
- MS Excel: ability to create charts, tables, graphs, pivot tables and graphs, use of analytical formulas
- Excellent communication, organizational and presentation skills
- Understanding of Finance/ Product Commercials — how does a product make money, and how to build a comprehensive business case
- Ability to train and develop others' skills
- Excellent command of English language
- Experience with Loyalty Programs in Airlines/Retailers/Hotels
- Experience in Product Development, Proposition Development lifecycle, Data Analysis
- MBA in Communications, Marketing, Research or a related field
- Previous Project Management experience
- Proficiency in analytical tools
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Application Guidelines
If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=228629
Key Skills
Ranked by relevanceReady to apply?
Join Qatar Airways and take your career to the next level!
Application takes less than 5 minutes