ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Assistant Manager – Human Resources (HRBP)

Location: DELHI

JOB PURPOSE

The Assistant Manager – HR Operations (HRBP) plays a key role in supporting HR functions across airport operations. This role focuses on executing HR processes, supporting employee engagement, and ensuring compliance with HR policies and procedures in a fast-paced operational environment.

KEY RESPONSIBILITIES

HR Support & Execution

• Assist in implementing HR initiatives aligned with operational goals.
• Provide day-to-day HR support to operational teams and frontline managers.

Strategic HR Partnership

• Collaborate with business leaders to understand workforce needs and align HR strategies with business objectives.
• Support organizational change initiatives and drive adoption of new processes or policies.
• Provide guidance on HR policies, labor laws, and best practices to managers.

Employee Relations

• Act as the first point of contact for employee queries and concerns, ensuring timely resolution.
• Drive employee engagement initiatives and contribute to building a positive workplace culture.
• Support grievance handling and disciplinary processes in line with company policies.

HR Operations & Compliance

• Ensure timely and accurate processing of attendance, leave, and payroll inputs.
• Maintain employee records and ensure compliance with labor laws and airport regulations.

Performance Management

• Facilitate performance appraisal processes, including goal setting, feedback, and development planning.
• Partner with managers to identify performance gaps and recommend interventions.

HR Data & Reporting

• Prepare HR reports and dashboards for internal reviews.
• Maintain HRIS data accuracy and support audits.

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum: 4–6 years of overall HR experience
• Relevant HRBP exposure: At least 2–3 years in a business partnering or generalist role Working knowledge of HR systems and labor law basics.

PERSONAL CHARACTERISTICS & BEHAVIOUR

• Strong communication and interpersonal skills.
• Detail-oriented with good organizational abilities.
• Ability to handle confidential information with integrity.
• Proficiency in MS Office and HRIS tools.