📍 Location: 1090 Wien, Austria

💼 Employment Type: Full-Time | On-Site

📅 Start Date: December 2025

💰 Salary: Euro 4000 All inclussive

🗣️ Language Requirement: German C1 (Mandatory)

We are seeking a skilled L1 Desktop Support Technician to provide full-time on-site technical support at our Vienna office. This is a hands-on role supporting end users across all levels of the organization, including VIP and executive management support.

As the primary on-site technical resource, you will be responsible for maintaining smooth IT operations, troubleshooting hardware and software issues, and ensuring exceptional user experience in a fast-paced, dynamic environment.

End User Support:

• Provide frontline technical support for desktop/laptop, mobile devices, and peripherals
• Diagnose and troubleshoot Windows and macOS systems, printers, and operating system issues
• Support video conferencing units and collaboration tools
• Install, maintain, and upgrade hardware and software infrastructure
• Remove viruses and spyware using industry-standard tools

Technical Operations:

• Support large Windows-based environments (Windows 7, 8, 10, 11) and Office 2010/O365
• Provide mobile device support for iPhone, iPad, and Android platforms
• Manage remote access technologies and network connectivity issues
• Collaborate with Service Desk, Data Center, and Network Infrastructure teams
• Run diagnostic tests and perform proactive system maintenance

Service Management:

• Respond to telephone calls, emails, service tickets, and dispatch requests
• Document, track, and monitor issues to ensure timely resolution within SLA windows
• Conduct root cause analysis (RCA) for recurring technical problems
• Create written troubleshooting guides and technical documentation
• Escalate complex issues to appropriate technical teams

Experience & Certifications:

• ✅ A+ Certification or equivalent hands-on experience
• ✅ 2+ years of commercial IT support experience in a hybrid Windows/Mac environment
• ✅ 2+ years supporting mobile platforms (iPhone, iPad, Android) with iPad/iPhone expertise
• ✅ Experience working with helpdesk operations and ticketing systems
• ✅ Proven track record providing VIP and executive-level support

Technical Skills:

• Strong knowledge of Active Directory administration
• Advanced proficiency in Microsoft Office suite (Windows and Mac)
• Experience with Windows 7, 8, 10, 11 and Office 2010/O365
• Familiarity with macOS environments
• Remote support tools: Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• Video conferencing systems support
• Printer and peripheral device troubleshooting

Language Skills (MANDATORY):

• 🇩🇪 German: C1 Level (Native or near-native proficiency required)
• 🇬🇧 English: Very good command (written and verbal)

Soft Skills:

• Excellent customer service and communication skills
• Self-starter with ability to work independently and collaboratively
• Strong attention to detail and commitment to quality standards
• Excellent organizational and time management abilities
• Ability to prioritize and adapt quickly in fast-paced environments
• Professional appearance and business attire required

• 🏢 On-site position - No remote work options
• 🕐 Standard business hours with occasional flexibility required
• 👔 Professional business attire mandatory
• 🤝 Collaborative team environment
• 🎯 Direct interaction with end users at all organizational levels