Project Manager (Information Knowledge Management)
NATO - Supreme Headquarters Allied Powers Europe (SHAPE)Belgium8 hours ago
Full-timeInformation Technology
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Primary Location
Belgium-Mons
NATO Body
Supreme Headquarters Allied Powers Europe (SHAPE)
Schedule
Full-time
Application Deadline
11-Dec-2025, 12:59:00 AM
Salary (Pay Basis)
5,195.80
Grade
NATO Grade G12
Post Context/Post Summary
Supreme Headquarters Allied Powers Europe (SHAPE) provides an integrated Strategic Effects framework, employing a multi-domain and multi-region focus to create a 360-degree approach, with the flexibility to enable, upon direction, a seamless transition from Baseline Activities and Current Operations (BACO) up to the Maximum Level of Effort (MLE). SHAPE supports SACEUR in fulfilling his terms of reference, as directed by the North Atlantic Council.
The Management Directorate (MGT) primary focus is to provide all the necessary staffing and real-life support functions to enable SHAPE to deliver its critical outputs as a Strategic Military HQ. The Directorate acts as the HQ’s conduit to member nations (through NMRs) and to host nation authorities.
The Information Management and Business Continuity Branch (IMBC) provides the information management and staffing tools, directives and processes necessary for the efficient functioning and resilience of SHAPE as a Military Strategic HQ.
The Information and Knowledge Management Section (IKM) provides the tools and policy guidance necessary to ensure the effective management and exploitation of both information (and knowledge) as a corporate resource within SHAPE and across ACO.
The Management Directorate (MGT), on behalf of the Chief of Staff (COS), directs the daily HQ staffing, workflow and protocol activities, and provides essential support services and facilities management across the SHAPE campus.
The Information Management and Business Continuity (IMBC) Branch is responsible to DCOS Management for the development and implementation of Information and Knowledge Management (IKM) policies across ACO; HQ staffing and workflow management; and the provision of IKM tools and services for SHAPE. It is responsible for the development of Business Continuity (BC) plans and ACO-wide BC policies. It provides registry and records management services (including archiving) for all ACO and SHAPE records. The IMBC Branch is also responsible for the provision of staff induction training for all new SHAPE personnel.
The Information and Knowledge Management (IKM) Section is responsible to IMBC Branch Head for ACO and SHAPE IKM policy development, IKM requirements and process analysis, and IM project development and implementation (in close coordination with ACT and NATO HQ). It manages the functional administration services for IKM tools and ensures the implementation of IKM best practices. It is responsible for the management of individual and collective training on IKM tools and processes at SHAPE, and supports IMBC Branch Head in his role as the Training Authority for IKM courses at the NATO School Oberammergau. It also coordinates induction training for all new SHAPE members.
The IKM Project Manager is responsible for managing a portfolio of current SHAPE IKM systems, development of ACO tools and policy. This includes overseeing all aspects of system management of the current SHAPE IKM systems such as staffing new user requirements for improvements, creating proposals (including hardware and software), ensuring timely and within-budget delivery, whilst maintaining close liaison with NC3A, NCSA and Industry, and providing functional administration of the SHAPE IKM tools.
Principal Duties
The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and without NATO boundaries up to 30 days.
The employee may be required to perform a similar range of duties elsewhere within the organization at the same grade without there being any change to the contract.
The risk of injury is categorised as No risk / risk might increase when deployed.
Essential Qualifications
a. Professional/Experience
Higher Secondary education and completed higher vocational training in management information systems, accounting, economics, finance, business administration, public administration, operations research, project management or related discipline leading to a formal technical or professional certification with 3 years function related experience, or Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 5 years post related experience.
In case of ambiguity the required job specific experience has priority over the standard education and training levels and experience described here.
c. Language
English - SLP 3333 - (Listening, Speaking, Reading and Writing)
Desirable Qualifications
a. Professional Experience
Duration of contract: Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract.
The salary will be the basic entry-level monthly salary defined by the NATO Grade of the post, which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions.
NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations.
Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of a similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements.
We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description.
HOW TO APPLY FOR A NATO CIVILIAN POST AT SHAPE:
Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) ( https://nato.taleo.net/careersection/2/jobsearch.ftl?lang-en ). Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted.
More information to be found on these links:
6 Tips for Applying to NATO
Application Process
Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. Appointment is subject to obtaining a NS security clearance and a medical certificate.
Remarks:
Belgium-Mons
NATO Body
Supreme Headquarters Allied Powers Europe (SHAPE)
Schedule
Full-time
Application Deadline
11-Dec-2025, 12:59:00 AM
Salary (Pay Basis)
5,195.80
Grade
NATO Grade G12
Post Context/Post Summary
Supreme Headquarters Allied Powers Europe (SHAPE) provides an integrated Strategic Effects framework, employing a multi-domain and multi-region focus to create a 360-degree approach, with the flexibility to enable, upon direction, a seamless transition from Baseline Activities and Current Operations (BACO) up to the Maximum Level of Effort (MLE). SHAPE supports SACEUR in fulfilling his terms of reference, as directed by the North Atlantic Council.
The Management Directorate (MGT) primary focus is to provide all the necessary staffing and real-life support functions to enable SHAPE to deliver its critical outputs as a Strategic Military HQ. The Directorate acts as the HQ’s conduit to member nations (through NMRs) and to host nation authorities.
The Information Management and Business Continuity Branch (IMBC) provides the information management and staffing tools, directives and processes necessary for the efficient functioning and resilience of SHAPE as a Military Strategic HQ.
The Information and Knowledge Management Section (IKM) provides the tools and policy guidance necessary to ensure the effective management and exploitation of both information (and knowledge) as a corporate resource within SHAPE and across ACO.
The Management Directorate (MGT), on behalf of the Chief of Staff (COS), directs the daily HQ staffing, workflow and protocol activities, and provides essential support services and facilities management across the SHAPE campus.
The Information Management and Business Continuity (IMBC) Branch is responsible to DCOS Management for the development and implementation of Information and Knowledge Management (IKM) policies across ACO; HQ staffing and workflow management; and the provision of IKM tools and services for SHAPE. It is responsible for the development of Business Continuity (BC) plans and ACO-wide BC policies. It provides registry and records management services (including archiving) for all ACO and SHAPE records. The IMBC Branch is also responsible for the provision of staff induction training for all new SHAPE personnel.
The Information and Knowledge Management (IKM) Section is responsible to IMBC Branch Head for ACO and SHAPE IKM policy development, IKM requirements and process analysis, and IM project development and implementation (in close coordination with ACT and NATO HQ). It manages the functional administration services for IKM tools and ensures the implementation of IKM best practices. It is responsible for the management of individual and collective training on IKM tools and processes at SHAPE, and supports IMBC Branch Head in his role as the Training Authority for IKM courses at the NATO School Oberammergau. It also coordinates induction training for all new SHAPE members.
The IKM Project Manager is responsible for managing a portfolio of current SHAPE IKM systems, development of ACO tools and policy. This includes overseeing all aspects of system management of the current SHAPE IKM systems such as staffing new user requirements for improvements, creating proposals (including hardware and software), ensuring timely and within-budget delivery, whilst maintaining close liaison with NC3A, NCSA and Industry, and providing functional administration of the SHAPE IKM tools.
Principal Duties
- Manage specific projects to support IKM development within SHAPE and across the wider ACO.
- Provide functional administration of SHAPE’s current document management, tasker, portal, and other IKM collaboration systems.
- Provide guidance to best use and employment of current IKM tools for SHAPE as a Strategic Warfighting Headquarters.
- Coordinate with IKM section head the collection of new requirements for the further development of existing IKM tools. Maintain understanding of commercial best practice and to adapt local procedures and uses to support.
- Develop and execute test plans and provide acceptance authority of new functionality to current IKM tools in close coordination with NCIA.
- Coordinate with the IKM Ops, the timely training of the SHAPE staff for new functionality developed for current IKM tools.
- Be the primary point of contact for NCIA support on site and coordinate with the local NCIA Sector, to enable access of contractors to NATO premises and equipment.
- As required, lead SHAPE working groups and provide technical guidance on the use of current SHAPE IKM tools.
- Able to conduct all duties of IKM Programme Manager (Future Systems) during periods of Travel Duty (TDY), leave and other absences.
- Within the area of responsibility, the incumbent is responsible for ensuring that strategic risks to the achievement of Command Group priorities are managed in accordance with ACO Enterprise Risk Management framework.
The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and without NATO boundaries up to 30 days.
The employee may be required to perform a similar range of duties elsewhere within the organization at the same grade without there being any change to the contract.
The risk of injury is categorised as No risk / risk might increase when deployed.
Essential Qualifications
a. Professional/Experience
- Experience defining, documenting and carrying out projects, actively participating in all phases. In particular, individual should have experience identifying, assessing and managing risks to the success of projects, preparing realistic project and quality plans and tracking activities against the plans, providing regular and accurate reports to stakeholders, and monitoring costs, timescales and resources used.
- Experience/involvement in designing, implementing and troubleshooting information systems (particularly Microsoft technologies).
Higher Secondary education and completed higher vocational training in management information systems, accounting, economics, finance, business administration, public administration, operations research, project management or related discipline leading to a formal technical or professional certification with 3 years function related experience, or Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 5 years post related experience.
In case of ambiguity the required job specific experience has priority over the standard education and training levels and experience described here.
c. Language
English - SLP 3333 - (Listening, Speaking, Reading and Writing)
Desirable Qualifications
a. Professional Experience
- PRINCE2 Practitioner or similar professional project management qualifications
- Previous experience in the development, project management and proliferation of Microsoft products.
- Certified information and/or data privacy qualifications, or experience in these same areas.
- Personal Attributes: Initiative, original thought, and team spirit are key qualities for this post as the incumbent will need to work closely with military and civilian staff within the Section and other NATO agencies. Because there will need to be close cooperation with extra- NATO agencies, tact and good judgement are essential. As the job will be demanding, and at times stressful, good physical and mental health, combined with a positive attitude, will be highly desirable.
- Professional Contacts: The incumbent will be required to maintain extensive contacts with other NATO programme and project managers, including with NATO agencies and civilian industry. Internally, he/she will have to build and maintain close contacts with similarly tasked staff in different functional areas.
- Contribution To Objectives: The incumbent will ensure that specific projects, primarily in tools development and proliferation, are brought to fruition for the benefit of SHAPE in particular and ACO in general. This will make the organisation more effective through enhanced efficiencies.
Duration of contract: Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract.
The salary will be the basic entry-level monthly salary defined by the NATO Grade of the post, which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions.
NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations.
Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of a similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements.
We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description.
HOW TO APPLY FOR A NATO CIVILIAN POST AT SHAPE:
Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) ( https://nato.taleo.net/careersection/2/jobsearch.ftl?lang-en ). Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted.
More information to be found on these links:
6 Tips for Applying to NATO
Application Process
Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. Appointment is subject to obtaining a NS security clearance and a medical certificate.
Remarks:
- Only nationals from the 32 NATO member states can apply for vacancies at SHAPE.
- Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application .
- Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date.
- Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with . All candidates will receive an answer indicating the outcome of their application.
- NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate
Key Skills
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