Project Manager - SaaS Deployments - Early Career

About the role

ZONTAL is a Scientific Data Management platform that helps life-science organizations harmonize and govern their research data. As an early-career Delivery Manager, you’ll coordinate small to mid-size customer deployments, align cross-functional teams, and ensure projects land on time, on scope, and on budget. You’ll learn our domain (scientific R&D, data pipelines, lab systems) while practicing disciplined project execution and excellent customer communication.

What you’ll do

• Plan & run software + project deployments: Build and maintain project plans, schedules, RAID logs, and status reports across one or more concurrent projects.
• Own outcomes: Track quality, timeline, and budget; escalate risks early and drive mitigations to resolution.
• Facilitate delivery: Organize and lead standups, Agile sprint reviews, and backlog grooming for ZONTAL project teams; ensure clear scope and acceptance criteria.
• Delight customers: Host recurring touch points, capture decisions, manage action items, and drive change-request processes, summarizing and communicating outcomes with transparency.
• Coordinate resources: Forecast effort, request assignments, and sequence work across Solution Owners, Data Engineers, and Support.
• Release readiness: Orchestrate release planning, cutover checklists, and go-live communications; support hypercare.
• Continuously improve: Capture lessons learned; propose process improvements to our delivery playbooks and cross-team communication.
• Report & communicate: Produce concise weekly updates, executive readouts, and milestone reviews for internal and external stakeholders. Work closely with Customer Success to ensure customer outcomes.
• Ensure compliance & quality: Follow internal standards and state-of-the-art software delivery practices; contribute to audit-ready documentation.

What you bring (must-haves)

• 1–2 years’ experience in SaaS implementation / professional services / technical project coordination (internships and co-ops count).
• Working knowledge of software delivery fundamentals (Agile basics, SDLC, environments, releases, change control).
• Strong organization and follow-through: you keep plans current, meetings purposeful, and stakeholders aligned.
• Excellent communication: clear writing, crisp meeting facilitation, and calm, customer-first demeanor.
• Comfortable with common tools: Jira (or similar), Confluence, Excel/Sheets, Slack, and presentation tools.
• Ability to work across time zones and manage multiple priorities.
• Fluent in English (for all business communications)

Bonus points (nice-to-haves)

• Exposure to life sciences / scientific software (e.g., LIMS, ELN, SDMS) or lab workflows; familiarity with GxP concepts.
• Basic understanding of data pipelines/ETL, file formats, or cloud fundamentals (AWS preferred).
• Certifications: CAPM, ScrumMaster, PSM I, or progress toward PMP.
• Experience coordinating with external partners or systems integrators.

How you’ll work here

• Agile, iterative delivery wherever possible, with clear definitions of “done”.
• We use industry-standard tools, such as JIRA/Confluence, Monday, etc.
• Customer-backed planning: align scope and strategy with customer stakeholders and ZONTAL leadership.
• Transparency & control: disciplined project controlling, change management, and risk tracking.
• Collaboration first: frequent syncs with Solution Owners, Data Engineers, Support, and Product.