Position Purpose:

Manage the development, implementation and maintenance of client information technology infrastructure and applications organization-wide in support of Client strategic and operational objectives.

Key Responsibilities:

Managerial Responsibilities:

• Lead the development of the function’s strategic objectives and plans in alignment with client corporate-wide strategy, vision and mission
• Oversee the implementation and achievement of the function’s strategic objectives and goals
• Direct the development, allocation and utilization of the function’s budget and exercise expenditure controls where applicable
• Review all periodic function performance reports and provide recommendations and guidance where applicable to enhance the function’s performance
• Monitor key performance indicators of the function’s operations and employees and recommend enhancements in line with client corporate-wide strategic objectives
• Responsible for shaping the function’s workforce by identifying the required employee availability and capability to fulfill the function’s strategic objectives and plans
• Provide professional development support through the provision of effective feedback and appraisal of the function’s employees performance
• Champion efforts in collaboration, innovation, design thinking, and enhancement of existing operations across the function.
• Identify and address the required technology needs for the function utilizing the best solutions to ensure efficient performance in a cost-efficient manner.

Functional Responsibilities:

• Develop and oversee implementation of the information technology framework, its policies and requirements for all technology related issues for client.
• Define client information technology strategy, policies and procedures and ensure their implementation.
• Collaborate with concerned stakeholders to understand business requirements of client various functions to determine technology needs, services roadmap and annual operations plan
• Lead the development and implementation of Information Technology security approaches and plans as well as disaster readiness and recovery plans
• Lead the development, operation and maintenance of reliable information technology infrastructure to meet business needs
• Manage the identification of the information technology support requirements for client (including software and hardware acquisitions) in coordination with the relevant stakeholders
• Manage all aspects of developing and implementing information technology support standards and policies within client
• Provide subject matter expertise to the senior management on all strategic decisions involving information technology support
• Perform other appropriate duties as assigned by the line manager

Organizational Responsibilities:

• Ensure alignment and adherence with EF governance framework, policies and procedures
• Ensure compliance to client risk management and organizational excellence guidelines
• Prepare required reports as per the job reporting requirements internally within client and externally where applicable.
• Drive and oversee change management initiatives within the function
• Maintain awareness of current technological requirements to carry out the job responsibilities
• Deliberate and push the adoption of innovative ideas and solutions to overcome challenges and enhance activities based on functional requirements
• Proactively identify and seek professional development opportunities to improve capabilities and technical skills related to the function’s requirements
• Adhere to the occupational safety and health policies and regulations issued by Abu Dhabi Occupational Safety and Health Center (OSHAD) and EF EHS policies and guidelines

Job Requirements:

Master’s or bachelor's degree or higher diploma in IT management, IT engineering, computer science or any other related field.