This is an exciting opportunity to join a growing boutique Managed Service Provider delivering IT and network solutions to customers across the UK and Europe. As a Network / IT Support Engineer, you’ll gain hands-on experience supporting enterprise environments and developing your skills across Microsoft 365, Cisco, and Meraki technologies.

You’ll be joining a small, close-knit technical team where your work will make a real impact — supporting clients remotely, providing onsite remote hands where needed, and learning the ropes across both IT and networking disciplines. It’s a perfect role for someone early in their career who wants strong mentorship, technical variety, and the flexibility of working from home.

Responsibilities:

• Provide remote and onsite IT support for customer environments.

• Deliver “remote hands” assistance, including hardware checks, patching, and UPS/power maintenance.

• Troubleshoot and resolve issues across Microsoft 365 and general desktop environments.

• Support network troubleshooting on Cisco and Meraki infrastructures.

• Work with the wider technical team on system updates, monitoring, and small project tasks.

• Log, track, and manage incidents through to resolution in line with SLAs.

• Deliver outstanding customer service with clear and proactive communication.

Skills / Must Have:

• Some commercial IT support experience (1st or 2nd line level).

• Familiarity with Microsoft 365 administration and Windows troubleshooting.

• Basic understanding of networking — particularly Cisco or Meraki.

• Ability to perform remote hands work (power cycling, patching, cabling checks, etc.).

• Excellent communication and problem-solving skills.

• Proactive attitude with a willingness to learn and grow within a fast-moving MSP.

Desirable (but not essential):

• Experience with UPS / power management.

• Any IT certifications (CompTIA, Cisco CCNA, Microsoft) would be beneficial.

Benefits:

• Home-based role with flexibility and autonomy.

• Exposure to enterprise technologies and customer environments.

• Hands-on experience across both IT and networking disciplines.

• Friendly, supportive team and clear growth path within the business.

• Mileage allowance for any site visits.

• Paid overtime when required.

Salary:

£25,000 per annum

Location:

Home-based (ideally located within easy reach of London for occasional site visits)

About the Employer:

A boutique Managed Service Provider with over a decade of success delivering IT, networking, and AV solutions across the UK and Europe. Operating in eight countries, this business prides itself on technical excellence, collaborative culture, and delivering exceptional customer experiences for enterprise and mid-market clients.