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We are seeking a creative and detail-oriented User Experience (UX) and Content Designer to join our dynamic team. The ideal candidate will have a passion for creating human-driven digital experiences and crafting compelling content that aligns with our voice and user needs. This role will bridge the gap between content creation and user experience design, ensuring that all aspects of our digital products are human-driven, intuitive, engaging, and user-friendly.
Requirements
As a User Experience and Content Designer, you will be at the forefront of transforming digital services to be more human-driven, accessible, and efficient. You will be responsible for designing and enhancing services and content that meet user needs and align with our organisational goals. You will collaborate with cross-functional teams to create engaging, accessible, and meaningful experiences across various platforms.
A User Experience and Content Designer is an expert practitioner who will work closely with own internal team, UX/UI designers, developers, external content designers, and other stakeholders. You will ensure content is accessible, in plain English, aligns with user needs, government standards, and best practices in digital communication. You must be able to discern the crucial pieces of information from complicated requirements to create designs that are clear, simple, easy to use and accessible. It is important that you know how to work iteratively to make each item of content relevant to its intended audience.
Job responsibilities
UX Design:
- Apply user-centred design principles to ensure that services and content are clear, concise, and accessible to all users.
- Conduct user research and gather insights to understand user needs, behaviours, and pain points.
- Design end-to-end user journeys that are easy to navigate, ensuring that users can easily complete tasks part of a service, securing a seamless user experience.
- Create wireframes, prototypes, and design mock-ups that effectively communicate design ideas and solutions.
- Collaborate with product managers, developers, and other stakeholders to ensure design solutions are feasible and aligned with technical requirements.
- Create and maintain UX documentation such as personas and user journey maps.
- Develop clear, concise, and compelling content for web pages, apps, communications and digital interfaces that meet user needs and enhance usability.
- Advocate for accessibility best practices to ensure that all users, regardless of ability, can access and engage with our services and content.
- Create documentation that guides users effectively and supports the overall design.
- Ensure all content is aligned with brand tone and voice.
- Collaborate with relevant stakeholders and iterate on content designs.
- Excellent writing and editing skills, with the ability to convey information in a clear, concise, and compelling way.
- Improving user experience by training, auditing and championing to ensure that all digital content meets user needs.
- Work closely with developers, service designers and relevant stakeholders to integrate content and UX design into product development.
- Participate in brainstorming sessions to develop innovative design solutions and enhance product functionality.
- Advocate for the user at all stages of the design and development process.
- Simplify complex government processes and information into user-friendly formats, including websites and forms.
- Conduct usability testing to validate design and content decisions.
- Analyse performance data to refine and optimise both content and UX design for improved user engagement and satisfaction.
- Ensure compliance with government standards, accessibility guidelines, and legal requirements.
- Use data analytics and performance metrics to assess service outcomes, continually improving content and service design.
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
Key Skills
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