JOB TITLE: Outsourcing, IT & Supplier Management Officer

LOCATION: Luxembourg

HOURS: Full time

SALARY: Competitive package

About this opportunity

LBCM Luxembourg is a new European branch of the UK's Lloyds Bank Corporate Markets plc which in turn is owned by Lloyds Banking Group (Group), one of the leading UK retail banks. It’s part of our exciting Corporate & Institutional Banking (CIB) growth strategy, we recognise that Europe is critical to our CIB client franchise.

The role of Outsourcing, IT & Supplier Management Officer is a key function for the business, responsible for implementing the strategy of primarily outsourcing material banking and other non-material business services within the Luxembourg Office.

Flexibility to undertake activities including the management of outsourcing, Supplier Management and IT Outsourcing & Oversight would fit with existing 'can do' behaviour of the organisation. The primary focus of this role is to support the business in continuing to effectively meet regulatory requirements and to manage the Information Security

Key accountabilities include:

• Responsible for the day-to-day oversight and management of the outsourced services of the Branch. Including monitoring and oversight of the outsourced IT services and infrastructure and will be responsible for effecting control on a day-to-day basis.
• Review, develop and actively engage in ensuring outsourcing activities to stay in sync with relevant EU and Luxembourg regulation. This includes maintenance of required information registers.
• Working with internal service recipients to identify potential legislative and regulatory changes so that process and business changes are aligned with regulatory requirements by relevant dates.
• Facilitate the undertaking of required annual activities including materiality assessments, supplier management reviews in accordance with internal processes and procedures.
• Develop positive relationships with Group service provision areas and other central teams to build trust and support LBCM Luxembourg service recipients in resolving issues quickly and effectively.
• Work with Group change platforms to ensure centrally initiated changes to services and solutions consider LBCM Luxembourg’s requirements and maintain compliance with a variety of Luxembourg and EU laws and regulations.
• Attend key forums such as the Outsourcing and Third-Party Risk Management Forum and represent Branch escalations.
• Outsourcing Compliance and Performance: Monitor and improve outsourcing compliance and performance, developing and implementing strategies to enhance outsourcing activities.
• IT Outsourcing and Oversight: Oversee IT outsourcing activities to ensure alignment with regulatory requirements and business needs, while monitoring and managing the performance of IT outsourcing partners.

What you’ll need:

We’re looking for someone with enthusiasm and a background (at least 5 years) in leading outsourcing management in financial institutions. Service and supplier management skills, are key to delivering business objectives associated with meeting regulatory requirements.

• In depth exposure and understanding of the key EU legislation relating to outsourcing including MaRisk, DORA and BAIT is necessary. The ability to help update the existing outsourcing business framework to reflect the requirements of DORA would put you on the front foot.
• The constant evolution of European financial regulation means that skills in risk and project management are important to support implementation of change to documentation and processes.
• It would be advantageous to have a strong basic understanding of data protection, although training and support in this area can be provided.
• Process and knowledge of Financial Institutions IT systems.
• Self-starter with confidence to represent the Branch and ability to build and maintain key stakeholder relationships.
• Finally, skills in contract and commercial management would provide a strong basis on which to build and extend existing outsourcing management expertise. A qualification in procurement while not essential would be beneficial. Examples include: World Commerce and Contracting organisation (formerly IACCM) certification CIPS or degree covering Procurement).
• Strong written and spoken English is a necessary requisite.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We can also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A discretionary performance related bonus
• Cash allowance to reflect lunch vouchers and private medical contributions
• Pension scheme
• Annual and special leave according to the collective labour agreement of the Banking sector

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!