🚀Are you ready to innovate, grow, and collaborate?

Welcome to the heart of the Digital Renaissance.

We are BTO, part of Relatech Group, an Italian tech company founded in 2001, now operating across 14 locations in Italy and abroad. We are the beating heart of an ecosystem that delivers both technological and human value to businesses.

With 800+ professionals and advanced expertise in Cloud☁️, Cybersecurity🛡️, AI🤖, AR/VR🕶️, IoT🌐, and Blockchain🔗, we build end-to-end solutions that create real-world impact.

🌍 At the core of our vision is the individual. We democratize technology to enhance accessibility and build a more inclusive and sustainable future.

🧠What You’ll Do

We are looking for an experienced IT Support / Helpdesk Specialist to join our IT team. The role involves supporting end users, managing access and security, and maintaining Microsoft-based environments. The ideal candidate is proactive, detail-oriented, and customer-focused.

• Provide first- and second-level technical support, on-site and remotely.
• Manage user accounts and permissions in Active Directory and Azure AD.
• Support Microsoft 365 (Teams, Exchange Online, SharePoint) and collaboration tools.
• Administer devices with Intune, including enrollment and application deployment.
• Monitor and maintain endpoint security with Microsoft Defender.
• Support Teams telephony and collaboration features.
• Deploy and maintain software updates using SCCM or similar tools.
• Troubleshoot network, VPN, and printing issues.
• Contribute to onboarding/offboarding processes and prepare laptops/access rights.
• Document incidents and solutions in the ticketing system (ServiceNow / Orangescrum).
• Collaborate with IT teams to maintain a secure and efficient environment.
• Participate in continuous improvement initiatives and task automation.

🛠️ Technical Skills

• Experience with ticketing systems (ServiceNow, Orangescrum, or equivalent).
• Strong knowledge of Windows client/server systems, Active Directory, and Azure AD.
• Expertise in Microsoft 365 suite (Teams, Exchange Online, SharePoint, Intune, Defender).
• Skilled in troubleshooting hardware, software, network, VPN, and mobile issues.
• Knowledge of IT security, access management, and compliance.
• Experience with software deployment and patching (SCCM, Intune, or similar).
• Familiarity with virtualization technologies (VMware, Hyper-V) and remote desktop environments (RDFarm, Citrix).
• French: Fluent or native (required)

📍 Where: Luxembourg, on-site presence required

💡 Soft Skills & Attitude

• Analytical thinker able to translate business needs into technical solutions.
• Proactive, solution-oriented mindset.
• Ability to work in regulated, high-security environments.

🌱 What We Offer

✨ A dynamic, young, and fast-growing environment

🔄 Flexible thinking and working approaches

🎓 Hands-on experience in a stimulating, project-based context

👩 🏫 Opportunities to learn from industry professionals

📚 On-the-job training (and more)

🚀 The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

🌍 Inclusion & Equal Opportunity

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.

🔗 Discover more about us #BTO

Explore our world at 🌐 www.relatech.com