L2 support Network Engineer

Key Responsibilities:

• Manage our global network and key network components/platforms, such as Cloud Networks (AWS or Azure), switches, routers, VPNs, and firewalls, from a variety of vendors (e.g., Cisco).
• Implement timely and practical solutions to restore functionality.
• Monitor the performance and capacity of key network locations and equipment daily.
• Manage and respond to network incidents, escalating problems to appropriate team members or vendors as required.
• Assist in audit & compliance activities by providing required evidence and input.
• Maintain network documentation, including configurations, cabling layouts, diagrams, and operational procedures and protocols.
• Participate in planning and implementing changes to the network, including the installation of new equipment, software updates, and configuration changes.
• Work collaboratively with other teams, departments, or vendors to ensure the network supports the organization's needs.
• Demonstrate flexibility in your approach, remain level-headed under pressure, and communicate effectively at different levels and across regions.
• Adhere to strict deadlines and manage projects, including the installation and decommissioning of hardware.

Requirements:

• Experience with Cisco WLC, SDWAN, ISE is highly desired
• Experience with InfoBlox DDI is desired
• Experience with CloudFlare Proxy/CloudFlare DNS.
• Understanding of Zero Trust IT security model and Web Content Filtering solutions such as Zscaler or Palo Alto Networks.
• Nice: Cloud certifications such as AWS CLF-C02 and ANS-C01, Azure AZ-700 or equivalent
• Nice: Zscaler certifications in Zscaler for Users SSE, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA) and/or Zero Trust Certified Associate (ZTCA)
• Familiarity with observability and monitoring tools such as SolarWinds, Thousand Eyes, Grafana & Prometheus
• Experience with CloudWatch and/or Azure Monitor