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The Network Support Engineer will be responsible for maintaining, troubleshooting, and optimizing network infrastructure across the client’s environment. This role involves providing technical support, resolving network incidents, and ensuring stable, secure, and high-performance connectivity for users and systems.
Key Responsibilities:- Provide L1/L2 support for network issues, including switches, routers, firewalls, and wireless systems.
- Monitor network performance and respond to alerts, outages, and connectivity problems.
- Perform configuration, installation, and maintenance of network equipment.
- Troubleshoot LAN/WAN issues and escalate complex incidents when necessary.
- Assist in implementing network upgrades, patches, and security enhancements.
- Document incidents, resolutions, configurations, and network changes.
- Coordinate with internal teams and vendors to ensure timely issue resolution.
- Ensure compliance with network security standards and best practices.
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