Role overview:

Project Manager to lead RFP/RFQ processes focused on IT break/fix services, including hardware maintenance, on-site support, and service-level agreements (SLAs). This role is ensuring timely vendor selection and contract execution for IT support operations across multiple locations or business units.

Qualifications:

• Project management experience, with at least 3 years in IT procurement or break/fix service management.
• Strong understanding of IT support models, hardware lifecycle management, and service-level agreements.
• Experience with procurement platforms and project management tools.
• Excellent communication, vendor management, and negotiation skills.
• PMP or equivalent certification preferred.
• Experience managing multi-site or EMEA/global IT support contracts.
• Familiarity with OEM warranty structures and third-party maintenance providers.
• Knowledge of compliance and risk management in IT service delivery (e.g., data handling, security protocols,PCI).

Key responsibilities:

• Support contract negotiations and ensure alignment with internal procurement and legal standards.
• Track implementation timelines and support implementation.
• Maintain documentation for audit, reporting, and delivery.
• Manage the full lifecycle of RFP/RFQ processes for IT break/fix services, including scope definition, vendor outreach, evaluation, and selection.
• Collaborate with IT operations, procurement, legal and finance teams to define service requirements, response criteria, and budget constraints.
• Develop and issue RFP/RFQ documentation for services in a retail store environment for hardware maintenance, warranty management and logistics support.
• Coordinate vendor Q&A sessions, site visits, and proposal reviews.
• Evaluate vendor responses based on experience, cost, coverage, SLA, technical capabilities, and compliance.