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IT Support Engineer (Network, Cloud & Communication Infrastructure)
Location: Ras Al Khaimah, United Arab Emirates
Type: Full-Time | Department: Information Technology
RAK Ports is looking for a skilled and dynamic IT Support Engineer to join our growing team. This is a fantastic opportunity for a motivated professional to support a complex and evolving IT environment spanning network, cloud services, infrastructure, and IT security.
Key Responsibilities:
- Provide first-line support for desktops, laptops, printers, and other peripherals.
- Troubleshoot and resolve hardware/software and network issues efficiently.
- Support and maintain enterprise networking infrastructure (Cisco routers/switches, WiFi, VPN, SDWAN, MPLS).
- Assist in managing firewalls, hybrid cloud networking (Azure/AWS), and data center systems.
- Maintain Windows Servers, VMware environments, access control, and backup systems.
- Implement and support IT security controls aligned with ISO 27001.
- Support PABX systems (Avaya, Cisco, Unify) and setup of mobile/cloud platforms like Microsoft 365.
- Perform structured cabling (CAT6/7, CAT3, fiber) and maintain IT asset inventories.
Qualifications & Experience:
- Bachelor’s Degree in IT or related field.
- 3+ years of experience in desktop, server, and network support.
- Certifications in CCNA, VMware preferred.
- Hands-on experience with Windows Server, VMware, Cisco, and MS Azure Cloud.
- Strong troubleshooting skills and ability to manage multi-site environments.
- Knowledge of scripting languages (Python, PowerShell) is a plus.
Desired Skills:
- Strong communication and interpersonal skills.
- Solution-oriented with a collaborative mindset.
- Able to work under pressure and manage multiple priorities.
- Familiar with ISO standards (ISO 9001, ISO 27001, etc.).
Why Join Us?
Be a part of a leading organization shaping the future of port operations and logistics in the UAE. At RAK Ports, we foster growth, innovation, and a supportive culture that values your expertise and career development.
Key Skills
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