Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a strategic, visionary leader to serve as Vice President, Strategic Sourcing. Reporting directly to the Chief Accounting Officer, the VP will own the global sourcing and procurement function, drive enterprise-wide value creation, and serve as a trusted advisor to Freshworks' senior leadership. This role requires deep business acumen, cross-functional influence, and the ability to lead and drive transformational change across a fast-paced, global SaaS environment.

Key Responsibilities:

• Develop and execute a global sourcing vision and multi-year strategy aligned with Freshworks' financial, operational, and growth goals, including re-assessment of end to end tools.
• Serve as a strategic advisor to the executive team, shaping sourcing policies that drive enterprise efficiency, risk mitigation, and business continuity.
• Build and scale a world-class procurement organization, attracting and developing top talent and driving high-impact culture and performance.
• Establish and lead enterprise-wide governance, compliance, and risk management frameworks to ensure regulatory alignment and protection of company assets.
• Lead high-stakes negotiations for complex, global technology and services agreements; ensure scalable, cost-effective partnerships with key vendors.
• Leverage data, KPIs, and market intelligence to influence decision-making at the C-suite level.
• Drive cross-functional collaboration with Legal, Finance, IT, Security, and functional business leaders to ensure seamless sourcing operations and business scalability.
• Champion digital transformation and automation across sourcing operations, optimizing the use of platforms such as Graphite and NetSuite.
• Deliver and exceed annual savings targets and process efficiencies through category management, spend analytics, and procurement technology.
• Act as a culture carrier and mentor across the global procurement function, fostering an inclusive, high-performance team.
• Lead business continuity planning, vendor risk management, and contingency strategies across all global sourcing categories.
• Represent the procurement function at key internal and external forums, acting as a thought leader and ambassador of Freshworks' values.
  
  

• 15+ years of progressive leadership in strategic sourcing, procurement, or supply chain management, including 5+ years at the executive level.
• Deep experience in SaaS/software environments, including complex technology procurement and vendor management.
• Proven track record of driving strategic sourcing transformation, delivering measurable financial results, and leading change across a global organization.
• Strong executive presence and communication skills; able to influence, negotiate, and build alignment with C-suite and board-level stakeholders.
• Expertise in sourcing systems and financial modeling; ability to leverage data to drive insights and decision-making.
• Strong knowledge of legal and regulatory frameworks related to procurement and contracting.
• Demonstrated ability to lead high-performing, geographically distributed teams with empathy, accountability, and strategic vision.
• MBA or advanced degree in Business, Finance, Supply Chain, or related field strongly preferred.
  
  

We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.

If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.

The annual base salary range for this position is $296,000 - $370,000 Base Salary. This role is also eligible for variable compensation.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.