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IT Support Engineer
Onsite
Kilkenny
€30K -€50K depending on experience.
MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused Support Engineer to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.
Responsibilities:
- Provide onsite and remote IT Support for hardware, software, networking, and end-user issues.
- Log, track, and resolve incidents through the service desk system within agreed SLAs.
- Escalate issues to senior engineers when necessary.
- Deliver excellent customer service, ensuring clear communication with clients at all times.
Requirements:
- Minimum 1+ year of IT support experience (MSP experience an advantage).
- IT-related degree or equivalent qualification preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Full, clean driver’s licence and access to own car (not essential but beneficial).
This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to [email protected]
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