Microsoft Support Engineer
Pax8Latvia2 days ago
Full-timeRemote FriendlyInformation Technology
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🏆 Microsoft's Global Partner of the Year 2024 🏆
Are you a tech-savvy, problem-solving enthusiast with a passion for helping people? Pax8 are excited to welcome a skilled Microsoft Support Engineer eager to kickstart your career in our growing team in Riga, Latvia! At Pax8, you’ll play a key role in delivering exceptional support to our partners while working at the heart of one of the most dynamic teams in the industry!
Why Join Us As a Microsoft Support Engineer
We're looking for a passionate and solutions driven Microsoft Support Engineer to join our dynamic global Partner Support team. In this role, you’ll be the go to technical expert for our partners, helping them navigate our platform and resolve challenges with confidence and ease. From platform operations to billing, migrations, and marketplace support, you’ll be at the heart of everything we do to empower our partners to thrive. If you're a natural problem solver who thrives in a fast paced, collaborative environment, and you love turning complexity into clarity - this is your chance to make a real impact in one of the most exciting tech companies in the industry!
The Team: Our team live and breathe our values, elevating each other and insatiable appetite for learning which drives your success. At Pax8, our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience.
What You'll Do As a Microsoft Support Engineer
To succeed in this role as our Microsoft Support Engineer, you'll need:
We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!
Salary & Benefits For Our Microsoft Support Engineer
If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on +44117 471 3268 DDI (No Agencies Please)
About Pax8
Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem.
More About Pax8
We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us! It's an exciting time to join us as Pax8 EU enter the next significant stage of our incredible growth! As we expand across Europe, we have 8 offices supporting 23 languages and our teams continue to grow! You will be working in a mature Cloud market. We help our partners build revenue and succeed with cloud services. It's our mission to be the world’s favourite place to buy cloud products - why not be a part of that success story?
Overview
Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life
Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Equal Opportunities
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice (https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/)
#IND-LP
Are you a tech-savvy, problem-solving enthusiast with a passion for helping people? Pax8 are excited to welcome a skilled Microsoft Support Engineer eager to kickstart your career in our growing team in Riga, Latvia! At Pax8, you’ll play a key role in delivering exceptional support to our partners while working at the heart of one of the most dynamic teams in the industry!
Why Join Us As a Microsoft Support Engineer
We're looking for a passionate and solutions driven Microsoft Support Engineer to join our dynamic global Partner Support team. In this role, you’ll be the go to technical expert for our partners, helping them navigate our platform and resolve challenges with confidence and ease. From platform operations to billing, migrations, and marketplace support, you’ll be at the heart of everything we do to empower our partners to thrive. If you're a natural problem solver who thrives in a fast paced, collaborative environment, and you love turning complexity into clarity - this is your chance to make a real impact in one of the most exciting tech companies in the industry!
The Team: Our team live and breathe our values, elevating each other and insatiable appetite for learning which drives your success. At Pax8, our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience.
What You'll Do As a Microsoft Support Engineer
- Be the frontline hero for inbound technical issues across our platform - supporting everything from billing and orders to migrations and channel changes
- Triage and troubleshoot partner issues with speed and care, escalating when needed and keeping partners informed every step of the way
- Support marketplace vendors like Microsoft, CrowdStrike, and Bitdefender - managing escalations and resolving vendor specific issues
- Create clarity by documenting cases thoroughly and building out internal knowledge articles that make future problem solving faster and smarter
- Champion the partner experience through clear, professional communication and proactive relationship building
- Collaborate and grow by working cross functionally, staying ahead of industry trends, and driving your own development through coaching and learning programs
To succeed in this role as our Microsoft Support Engineer, you'll need:
- Proven experience in technical or customer support with Microsoft - ideally in a fast paced SaaS environment
- Bonus points if you’ve worked with MSPs or in a partner led ecosystem
- Familiar with marketplace operations like billing, orders, and migrations
- Confident troubleshooting a range of technical issues with speed and clarity
- Comfortable with key technologies (Microsoft, CrowdStrike, SentinelOne, Bitdefender, etc.)
- Excellent communicator - able to explain complex ideas simply and effectively
- Naturally customer focused, with a calm, solutions first approach
- Analytical mindset with the ability to spot patterns and think strategically
- A proactive, self starter who thrives on collaboration and continuous learning
- Adaptable, driven, and ready to grow in a dynamic, fast evolving environment
We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!
Salary & Benefits For Our Microsoft Support Engineer
- Salary: €24,000 - €30,000 gross per annum/€2,000 - €2,500 gross per month
- 20 days holiday
- Company Short Term Incentive Plan (Annual Bonus)
- Company Long term Incentive Plan (Stock Options after qualified period)
- Private Health Insurance
- Dedicated time for training and personal development
- Health & Wellbeing coaching support
- Fun and frequent company and team socials
- Tech set up to support great home and in-office working
- Designated Office: Riga Latvia
- Days: Monday to Friday
- Hours: 40 hours per week
- Time: On a rota between 7am - 7pm
- Hybrid: 3 days per week in office/2 working from home
If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on +44117 471 3268 DDI (No Agencies Please)
About Pax8
Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem.
More About Pax8
- For all you, tech minded people: discover our Marketplace
- Best Companies: Awarded Number 50 in the UKs Best Companies
- Our Journey from the US to EMEA: Pax8 UK HQ - Bristol Office Opening
- Taste our values & culture here: Pax8 and our people
- Check our HR Leaders people ethos here: Our People and Culture Team
- See our progress in Awards: Spotlight Awards
- Scott Chasin: Exciting Times - meet our new CEO
- UK Website: Pax8 UK
- EU Website: Pax8 EU
We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us! It's an exciting time to join us as Pax8 EU enter the next significant stage of our incredible growth! As we expand across Europe, we have 8 offices supporting 23 languages and our teams continue to grow! You will be working in a mature Cloud market. We help our partners build revenue and succeed with cloud services. It's our mission to be the world’s favourite place to buy cloud products - why not be a part of that success story?
Overview
Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life
Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Equal Opportunities
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice (https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/)
#IND-LP
Key Skills
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