Network Expert with hands on experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems.

The services under the Network Support tower shall include, but are not limited to, the following activities:

Monitoring & Incident Management

•            24x7 monitoring and Priority 1 (P1) support services

•            Local HQ IT business hours support for non-critical services (P2, P3, P4 incidents and service requests)

•            Reactive and proactive Level 1 and Level 2 technical support

Network Operations & Administration

•            Incident, Problem, Change, Configuration, and Availability Management

•            Proactive monitoring of devices and environment using existing HQ tools

•            Wi-Fi Access Point support using existing HQ tools

•            Local firewall management including configuration, monitoring, rule updates, and coordination with security teams

•            Experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems

Asset & Vendor Management

•            Asset management and coordination with third-party resolver groups

•            Patch and vulnerability remediation for network devices

•            Security, accounting, and compliance management

Proactive Improvements & Coordination

•            Identification of network issues and proactive resolution

•            Collaboration with HQ IT teams and vendors to implement network changes

Data Room Network Connectivity

•            Ensuring reliable network connectivity within local HQ IT data rooms

•            Monitoring network devices and connectivity health within the data room environment

•            Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime

• •            Troubleshooting and resolving network connectivity issues impacting servers, storage, and end-user services along with vendors