Technical Platform Manager

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

• This role will be Work From Home (Canada)

The Opportunity : Technical Platform Manager

About the Role

As a Technical Platform Manager , you will be a specialized product leader who focuses on building and improving the platforms, tools, and systems that serve as the foundation for our health and wellbeing technology ecosystem. You'll work at the intersection of technology and health services, ensuring our product teams have the robust, scalable platforms they need to deliver world-class health solutions.

What You'll Do

Platform Strategy & Vision

● Define and execute the technical roadmap for our Employer Health and Wellbeing platforms, tools, and infrastructure systems

● Collaborate with engineering teams to guide platform development and ensure alignment with business objectives

● Drive platform adoption across development teams and measure success through developer experience metrics

Technical Leadership

● Define technical requirements and specifications for complex platform solutions ● Work closely with engineering teams on distributed system architectures, cloud infrastructure, and scalable platform design

● Manage highly technical products including APIs, developer tools, and internal service platforms

Developer Experience Excellence

● Champion developer experience initiatives to improve productivity and reduce friction for internal teams

● Gather feedback from internal users (developers, engineers, data scientists) to continuously improve platform capabilities

● Design and implement self-service tools and documentation that enable teams to work efficiently

Cross-Functional Collaboration

● Partner with product teams, engineering leadership, and business stakeholders to understand platform needs

● Facilitate communication between technical and non-technical teams to ensure platform solutions meet business requirements

● Drive platform governance and standards across the organization

What You Bring

Technical Expertise

● 5+ years of product management experience with at least 2+ years focused on platform, infrastructure, or developer tools

● Strong technical background with understanding of cloud platforms, APIs, microservices, and modern software development practices

● Experience with healthcare technology systems and regulatory requirements (an asset)

Product Management Excellence

● Proven track record of managing complex technical products and internal platforms ● Strong systems thinking ability to understand how different components interact within larger ecosystems

● Experience with agile development methodologies and cross-functional team leadership

Communication & Leadership

● Excellent communication skills with ability to translate technical concepts for diverse audiences

● Experience gathering requirements from technical users and translating them into actionable product roadmaps

● Strong analytical and problem-solving skills with data-driven decision making approach