Engineer, Network Operation
StarHubSingapore1 day ago
Full-timeInformation Technology
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Job Requirements Note
Note: This role is based in Petaling Jaya, Malaysia
Qualifications:
The primary focus of the role is to support the 24 by 7 surveillance function of StarHub’s services, network infrastructure and devices, to provide round-the-clock fault management & technical support to meet the Service Level Agreement (SLA).
Major Duties And Responsibilities
Note: This role is based in Petaling Jaya, Malaysia
Qualifications:
- Diploma / Degree in Computer Engineering, Computer Studies, Information Technology or related discipline
- Proficient in various routing protocols and networking technology
- Good working knowledge of TCP/IP, Internet Routing & Switching Protocols (such as MPLS, BGP, IS-IS, OSPF, HSRP, STP, RTP), and DNS, DHCP, VPN, PPPOE, SNMP
- Candidate with Network Operations Center (NOC) experience, CISCO CCNA certification preferred
- Python and/or other scripting languages are added advantage
- Fresh graduates with positive attitude and good communication and analytical skills are welcome to apply too
- Able to perform rotating shifts
- Excellent analytical and problem solving skills to ensure quick problem resolution
- Strong communication skills and able to converse effectively with people of all levels
- Strong team player with initiative and ability to work in a fast-paced and time constraint environment
The primary focus of the role is to support the 24 by 7 surveillance function of StarHub’s services, network infrastructure and devices, to provide round-the-clock fault management & technical support to meet the Service Level Agreement (SLA).
Major Duties And Responsibilities
- Perform shifts in Network Operation Centre (24 by 7) to provide StarHub’s network surveillance and fault management support for various network elements and related services
- Provide adequate and proactive monitoring to our network and services
- Provide effective and timely problem management including problem identification, tracking, isolation, troubleshooting, notification, escalation and resolution.
- Coordinate network changes, maintenance and enhancements to maintain the highest standard of availability and reliability possible to the network
- Liaise with key stakeholders across local & international segments to manage and resolve connectivity issues
Key Skills
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