We are looking for a Business Analyst to join our team, the ideal person for this role is a strong advocate for user experience (UX), aligning product development with real user needs and expectations.

This role is responsible for defining and optimizing digital product requirements with a user-centric approach, ensuring solutions enhance both business value and customer satisfaction.

Responsibilities:

• User-Centric Advocacy: Ensure digital products are designed with a deep understanding of user behaviors, pain points, and needs, incorporating UX best practices into business analysis.
• Requirement Analysis & Documentation: Gather, analyze, and document business and technical requirements for digital products, ensuring they align with customer needs and business goals.
• Stakeholder Collaboration: Engage with business leaders, product managers, designers, and developers to define and refine product features that enhance user experience.
• Process Improvement: Identify and recommend enhancements in workflows, automation, and digital processes to optimize both operational efficiency and user engagement.
• Agile & Scrum Methodologies: Actively participate in Agile ceremonies (stand-ups, backlog grooming, sprint planning, retrospectives) to ensure smooth product development.
• Data-Driven Decision Making: Leverage user research, analytics, and feedback to guide product improvements and prioritize features that enhance customer satisfaction.
• Risk & Impact Assessment: Identify potential risks, dependencies, and constraints, providing recommendations for mitigation.
• Testing & Validation: Support user acceptance testing (UAT) and ensure solutions meet business, technical, and user experience requirements before deployment.

Skills required

• Experience: 5+ years as a Business Analyst, preferably in digital product development, UX-driven projects, e-commerce, fintech, or SaaS industries.
• Technical Knowledge: Familiarity with APIs, databases, system integrations, and digital platforms. Experience working with Geographic Information Systems (GIS) such as ArcGIS, QGIS, or similar tools.
• User Experience Knowledge: Strong understanding of UX/UI principles, user research methods, and customer journey mapping.
• Analytical Thinking: Strong problem-solving skills and ability to translate complex business needs into structured documentation.
• Communication & Facilitation: Excellent stakeholder management and ability to bridge the gap between business, technical, and UX teams.
• Tools & Methodologies: Proficiency in Jira, Confluence, Figma (or other UX design tools), SQL, process mapping tools (e.g., Visio, Lucidchart), and Agile methodologies.

If you are a detail oriented individual who is passionate about delivering high quality work products and meaningful improvements to customer business processes, apply here!