Relationship Manager
BroadgateLuxembourg2 days ago
Full-timeFinance
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Broadgate is partnered with a leading global provider of asset management and investment technology solutions is seeking a Relationship Manager to join its high-performing team within a fast-growing business area.
Responsibilities include:
Responsibilities include:
- Lead and coordinate a firm-wide approach to strategic client management and governance.
- Develop and implement institutional-grade client frameworks, including KPIs, action plans, and satisfaction tracking.
- Act as the trusted advisor and main escalation point for clients, representing their voice internally and ensuring their needs are effectively addressed.
- Drive client service excellence initiatives, fostering long-term, value-driven partnerships.
- Deliver strategic account planning, presenting annual growth plans and revenue expansion strategies to senior leadership.
- Manage commercial discussions, profitability reviews, and cross-selling opportunities across the client base.
- Support business development teams with new client acquisition and deal execution.
- Monitor market trends, competitor activity, and product developments to identify opportunities for innovation and enhanced client offerings.
- Manage third-party and intermediary relationships to enhance brand positioning and market reach.
- Collaborate closely with operations, product, and senior management teams to deliver seamless client solutions.
- Minimum of 10 years’ experience within the alternative funds sector, with exposure to private markets highly desirable.
- Strong understanding of alternative fund structures, domiciles, and relevant regulatory frameworks.
- Proven track record in cross-selling, account expansion, and relationship-driven revenue growth.
- Background in fund operations or middle-office environments advantageous.
- Exceptional communication, presentation, and stakeholder management skills, with strong attention to detail.
- Proficiency in data management, analytics, and client performance reporting.
- Commercially minded, curious, and proactive with the ability to implement and lead change initiatives.
- Strong organisational and time management skills, with the ability to manage multiple priorities.
- Professional, client-centric approach with strong interpersonal and problem-solving skills.
- Adaptable, solutions-focused, and confident in engaging with senior executives and boards.
- Fluent in English (both written and spoken).
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