Metric Bio
Product Manager of Services
Metric BioNetherlands3 days ago
Full-timeProduct Management, Customer Service

We’re looking for a Product Manager Service Solutions to shape and grow our service portfolio. Instead of physical products, you’ll focus on value-added services such as maintenance programs and consultancy offerings. This new role strengthens our commitment to service-driven customer value.

What You’ll Do

  • Develop and execute the service strategy.
  • Manage and improve the marketing mix for current offerings.
  • Monitor service performance and drive corrective actions.
  • Create new services based on customer needs and insights.
  • Work closely with Sales, Service and Marketing to enhance customer satisfaction and service adoption.

What You Bring

  • 3–5 years of experience in services or consultancy in an international setting, ideally in MedTech, medical devices, life sciences or automotive.
  • Experience with intangible offerings like maintenance or consultancy services.
  • Strong analytical and customer-focused mindset.
  • Excellent English communication skills; additional languages are a bonus.
  • Pathology knowledge is helpful but not required.