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Thrive IT Systems

Business Analyst

Thrive IT Systems
Austria · Contract · Associate

We have one open position of Business Analyst (ServiceNow) with one of our client based at Vienna, Austria. This is a Remote Contract role. Below is the job description for your reference. Please share your application once you are interested.


Your tasks:

  • Conduct in-depth analysis of business requirements to ensure clarity and alignment with project goals;
  • Document business requirements in a structured, actionable format for stakeholders and development teams;
  • Perform comprehensive business model analysis to identify opportunities and optimize value streams;
  • Carry out business process analysis to evaluate efficiency and uncover areas for improvement;
  • Develop business process models that visualize workflows and support process optimization;
  • Analyze functional requirements and business cases to align solutions with strategic objectives;
  • Conduct risk assessments and mitigation planning to safeguard project success;
  • Provide support in preparing Business Cases, Vision Documents, Project Charters, and Security Plans for clear project direction and governance.


Requirements:

  • University degree in IT or relevant discipline, combined with minimum 6 years of relevant working experience in IT;
  • Experience with ServiceNow platform for business process management and workflow automation;
  • Experience with documenting business process flows, use cases, quality management plans and user acceptance testing;
  • Experience working in an Agile software development environment;
  • Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.);
  • Good knowledge of BPMN or UML or other with equivalent value;
  • Good knowledge of Wiki and collaborative sites;
  • Excellent command of the English language.


Recruiter's Email : [email protected]

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Posted
Nov 13, 2025
Type
Contract
Level
Associate
Location
Vienna

Industries

Government Relations Services Government Administration

Categories

Information Technology

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