Skill Set: Network Engineer Level 1

Position: Dispatch

Language: German & English

Location: Vienna, Austria

Contract: B2B/Freelance

Job Responsibilities:

Deployment / In-Scope Configuration Items:

1) Servers (Virtual & Physical)

2) Storage & Backup Devices

3) Server Appliances

4) Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)

5) Tape Storage Units

6) Power Distribution Units rated 3KVA and below.

7) SAN Fabric Switches

8) Network Switches

9) KVM Units

10) WAN Optimization Devices

11) Firewalls

12) Access Points

13) Routers

14) Physical Cabling

15) Cable Management

16) Cables which connect the device to itself, a peripheral, or a power/network port

Break-fix / Technical Tasks List:

1) Power Cycling

2) Running Diagnostics Commands

3) Conducting whole unit replacement

4) Inserting/Removing Media

5) Replacing Defective Components

6) Assist with fault diagnosis and investigation.

7) Configuring Remote Access

8) Basic Storage Array Configuration

9) Replacing faulty cables

10) Tape Management and Maintenance

11) Rebooting routers, servers, storage devices or other equipment

12) Providing loop-back cables in order to test circuits remotely.

13) Re-seating or replacing components or cables.

14) Cleaning fibers

15) Identify/Analyze fiber issues by using OTDR/LSPM/VFL

16) Installing loop backs

17) Racking and de-racking and upgrade of any device installed.

Operations Tasks List:

1) Updating and recording of activities in relevant IT Ticket Management System

2) Coordinating and agreeing attendance time and date with key stakeholders

3) Provide support either through phone, remote tools, or in person at onsite.

4) Perform installation as needed either through physical or network medium.

5) Coordinate actual activity date and timings including arrival and departure times.

6) Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment.

7) Labelling, Patching and Asset Tagging activities.

8) Following specific task instructions and provision necessary reporting as necessary.

Technical Skills:

1) Good general understanding of IT principles such as Networks, Hardware and Domains

2) Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support.

3) Knowledge of server/client operations in a domain environment including Active Directory

4) Understanding of current and legacy hardware Infrastructure platforms

5) Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable.

6) Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment.

7) Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations.

8) Knowledge of TCP/I P standards and networking

9) Experience with Tape Management activities

10) Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

11) Familiarity with backup and recovery software and methodologies

Language skills needed.

English & German

Soft Skills:

1) Exceptional customer facing skills.

2) Able to communicate clearly and effectively both with Client and the Customer

3) Logical and analytical approach to work

4) Accurate record keeping

5) Able to work unsupervised.

6) Good timekeeper

7) Intense focus on quality work

8) Productive and Efficient

Academic Background:

1) Bachelor of Engineering / Technology / Science or Equivalent Work Experience

Note: Freelancer is preferred.