Business Analyst

Location: Nairobi, Kenya

Company: Mogo Kenya, part of Eleving Group

Position open to all nationals. Relocation to Nairobi, Kenya is required.

About Us: We are dedicated to fostering upward social mobility in diverse communities by providing credit access to entrepreneurs who are often excluded from traditional banking. Through a combination of asset financing, fintech innovations, AI-based underwriting, and proprietary car portals, we empower local entrepreneurs, such as motorcycle taxi riders, Uber/Bolt drivers, and small business owners, to purchase their own vehicles and obtain loans to expand their businesses.

We are seeking for a Business Analyst to drive data-informed decision-making and enhance customer and business performance. As a key partner across Customer Success, Sales, and Product teams, the Business Analyst will ensure data-driven excellence and continuous improvement across the device financing business.

Key Responsibilities:

Data Analysis & Reporting

• Collect, clean, and analyze customer data (NPS, surveys, app usage, repayment behavior).
• Build regular reports and dashboards to track satisfaction, retention, and engagement.
• Identify trends, risks, and opportunities in customer behaviour.

Communication & Process Support

• Support testing and rollout of communication templates (SMS, email, WhatsApp).
• Assist in evaluating performance of call scripts and outbound campaigns.
• Provide data-driven recommendations to improve communication effectiveness.

Customer App & Digital Insights

• Analyze customer app usage patterns and identify pain points.
• Work with IT and product teams to provide analytical input for app improvements.
• Track adoption and impact of new digital features on customer experience.

Customer Feedback & Insights

• Support collection and analysis of NPS and survey results.
• Summarize insights into clear presentations for management and cross-functional teams.
• Track impact of customer feedback initiatives on product and service improvements.

5. Collaboration & Continuous Improvement

• Work closely with Customer Success, Sales, and IT teams on improvement projects.
• Assist in A/B testing and monitor outcomes of customer journey or communication changes.
• Document processes, insights, and lessons learned to support continuous improvement.

What we expect from You:

• A degree in Business, Economics, Statistics, or related field.
• 2–4 years of experience in business analysis, customer insights, or related analytics roles.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau, or similar).
• Experience with customer data (NPS, CRM, surveys, or digital engagement metrics).
• Ability to translate data findings into clear business recommendations.
• Excellent communication and presentation skills.
• Comfortable working cross-functionally with commercial, product, and IT teams.
• Familiarity with A/B testing and performance tracking is an advantage.

What We Offer:

• Multicultural and professional team dynamic. One in a lifetime opportunity and live and work in Africa!
• Monthly salary in a range of 1500 - 1600 EUR net, results-oriented bonus system.
• Housing allowance and periodic flights back to home country.
• Relocation support (flights to Nairobi, visas).
• Health insurance for You and your family