Senior Business Analyst in CRM Analytics

Job Description

Would you like to work in a highly prioritised field and apply your analytical skills in our Marketing Automation setup, where we use 1:1 activities to create value for Danske Bank customers? If so, we might have the right job for you!

CRM Analytics manages 1:1 sales and marketing execution, continuously improving commercial activities. Our team of 9 Analysts values collaboration and a positive, informal work environment. You'll engage with skilled colleagues across Danske Bank who will support your growth.

Your work will directly influence customer interactions with Danske Bank across various channels.

We seek a skilled CRM professional to provide top-tier analytics. The team is based in both Lithuania and Denmark, and some business travel may be required each year.

• Please note that this is a temporary position to cover maternity leave, expected to last until November 2027. There might be possibility to extend the contract.
• Depending on your experience and knowledge, we may offer you a different seniority for the role.
  
  

You will:

• Set up and execute CRM campaigns for the customers in Danske Bank DK
• Conduct customer analysis to ensure that communications are delivered to the appropriate audience with accurate messaging at optimal times
• Use SAS 360 and SAS Enterprise Guide for marketing automation
• Contribute to continuous improvement of commercial activities through data-driven insights and recommendations
• Support Danske Bank’s Forward ’28 strategy by driving marketing automation, personalisation and customer journey development
• Work in a collaborative environment as part of the CRM Analytics team
  
  

About you:

• Experience in CRM analysis
• Proven ability to collaborate with stakeholders, report to management, and drive change
• Skilled in using marketing automation platforms
• Expertise in setting up communication flows
• Strong analytical and mathematical skills with a willingness to learn
• Proficiency in SAS or SQL programming
• Advanced proficiency in English
  
  

"We believe that the most valuable asset is human potential."

We offer:

Monthly salary range from 3600 EUR to 5400 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
  

See all the benefits HERE .

Your title in job contract will be Analyst – Business, Senior.

Feel free to contact me if you have any questions

Irena Gece

[email protected]

About Us

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.