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Description and Requirements
General Description: Provide computer services and support to all USI offices and clients. Manage and maintain our Enterprise Network infrastructure and related systems. Contributing on a team providing general Tier-2 and 3 services to the organization.
Note: This is a hybrid role requiring occasional onsite work at our local Data Center in PA&MD.
Responsibilities
- Installation, maintenance, administration, and upgrades of the enterprise Network Infrastructure Platforms.
- Monitor network systems and data centers to ensure peak performance.
- Troubleshoot, analyze, and resolve system outages, working with vendors as necessary.
- Work with applicable parties on network implementation, optimization, security and ongoing management.
- Develop preventative maintenance programs, business continuity and disaster recovery plans. Maintain, document, and test these plans regularly.
- Adhere to the design, programming, and application standards and best practices.
- Work support ticket queues and resolve in a timely manner
- Resolve operational issues and manage server systems. Including but not limited to maintaining security patch cycles. May require working after hours or on weekends.
- Other duties as assigned.
- Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)
- Keep up to date with security updates and improvements. Implement improvements as appropriate.
- Protect systems against unauthorized access by appropriately defining access.
- Upgrade systems by implementing and maintaining security and technical controls.
- CCNA certification is preferred
- BA/BS degree in technical discipline preferred
- 3+ years’ experience in an enterprise setting
- Prior experience with router/switch/firewall installation and configuration required
- Firewall experience required
- Experience with wireless LAN controllers preferred
- Understanding of VoIP/Video interaction with the network
- Experience coding/scripting/APIs and automation is a plus
- Prior experience with Microsoft Office and ServiceNow preferred
- Strong organizational skills, excellent communication, and people skills
- Must be able to work independently and in a team environment
Key Skills
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