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Sur Global

Windows Engineer

Sur Global
Ukraine · Full-time · Entry
We're looking for a Windows Escalation Engineer to join a growing team.

Responsibilities:

  • Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
  • Analyze and isolate complex problems into a reproduction of the issue
  • Able to explain complex technical issues to non-technical people
  • Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
  • Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
  • Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.

Requirements

  • In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
  • Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).
  • Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler)
  • Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Ability to work independently and as part of a team in a fast-paced environment
  • Fluent in English.

Nice to have:

  • Experience with Windows internals (COM, RPC, drivers).
  • Knowledge of networking protocols.
  • Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.
  • Kusto/KQL knowledge for telemetry analysis

Benefits

Salary Range: $4000-$6000 USD /month

Key Skills

Ranked by relevance

c powershell python vpns
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Posted
Nov 13, 2025
Type
Full-time
Level
Entry
Location
Ukraine
Company
Sur Global

Industries

IT Services IT Consulting

Categories

Information Technology

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