Technical Support Engineer (Remote - Latam)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Latin America.

We are seeking a proactive and technically skilled engineer to support e-commerce clients and internal teams by troubleshooting integrations, improving internal tooling, and enhancing the overall customer experience. In this role, you will work remotely to resolve API issues, query databases, develop scripts, and collaborate closely with engineering and customer success teams. The ideal candidate is detail-oriented, resourceful, and enjoys balancing technical problem-solving with hands-on coding. This is a fast-paced, growth-oriented environment where your contributions directly impact customer satisfaction and operational efficiency.

Accountabilities

• Serve as the primary technical point of contact for customers, troubleshooting integration issues across the customer lifecycle
• Collaborate with customer success and engineering teams to identify pain points and implement solutions
• Write scripts and internal tools to automate repetitive tasks and build proof-of-concept solutions
• Document technical processes and maintain knowledge base articles
• Become an expert in platform services and international shipping operations
• Analyze customer issues to identify trends and propose improvements to product and engineering teams
• Ensure an exceptional technical support experience for all customers
  
  
  

Requirements

• 1-2+ years of experience in technical support, solutions engineering, technical account management, or API integration roles
• Proficient in SQL and relational databases
• Experience with Javascript, Python, HTML/CSS, GitHub, REST APIs, and JSON
• Familiarity with Google Sheets and basic automation tools
• Excellent communication skills and ability to convey complex problems to technical and non-technical audiences
• Strong customer empathy, resourcefulness, and ownership mindset
• Curiosity and willingness to learn new technologies and processes
• College degree in a technical field or equivalent hands-on experience
• Located in Latin America and comfortable working in a fully remote environment
  
  
  

Benefits

• Competitive cash and equity packages
• 100% remote work with flexible scheduling
• Paid time off and 8 weeks of paid parental leave
• Monthly virtual team activities and quarterly/biannual team gatherings
• Annual professional development fund to support growth and work environment improvements
• Collaborative, international team with colleagues in 20+ countries
  
  

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI thoroughly evaluates your CV and LinkedIn profile, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job's core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.

Thank you for your interest!