About Persistent:

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025

About Position and details:

• Role: Service Delivery Manager
• Location: Planegg, Germany
• Hybrid: 3 days to office
• Job Type: Permanent role

JD:

• Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements
• Analyze and model existing business processes
• Develop standards and best practices for use across multiple projects
• Manage multiple managed services vendors holding them to agreed-upon SLAs and quality metrics
• Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility
• Assist with recruiting and managing vendors
• Manage a portfolio of assigned technology projects in conjunction with the organization’s technology and business goals
• Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs
• Manage changes to project scope, schedule, and costs using appropriate verification techniques
• Report and escalate to IT management and the IT Steering Committee as needed
• Effectively manage, document, and communicate project risk
• Manage project documentation, agreements, and contracts

Expertise You'll Bring

• Must possess minimum 12+ years of progressive experience in Delivery Leadership roles for Infrastructure area, team size 60-100 team members
• Must have strong knowledge of the technology & processes (Service Desk, Data Center, Cloud Infra, Storage, Networking, Security) and ITIL Processes
• Should have proven delivery leadership for a multi-customer Infrastructure portfolio with 24x7 operations, including large, fixed cost programs and large transitions
• Collaborative mindset: should be able to collaborate for cross-selling with Vertical Teams to grow Infrastructure business
• Must demonstrate high growth mindset
• Must provide hands-on leadership to large-deal pursuits: Guide & work hands-on with the pursuit team for technical solution design, estimation, planning, commercials, and proposal presentation
• People Leadership Development: Proven leadership towards building and groom next 2 levels of delivery leaders
• Operational Efficiency: Track & control operational parameters with attention to details
• Should carry financial knowledge on Revenue, Gross margin and Invoicing
• Strong people management skill

Our company fosters a values-driven and people-centric work environment that enables our employees to:

· Accelerate growth, both professionally and personally

· Impact the world in powerful, positive ways, using the latest technologies

· Enjoy collaborative innovation, with diversity and work-life wellbeing at the core

· Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.