Complaints Analyst

Our client, a leading Global Cryptocurrency Platform is seeking a highly motivated Complaints Analyst to join its Compliance team. This is a 5-day in the office role but we are looking for candidates who have strong Luxembourg experience and live and are able to work in Luxembourg currently.

Key Responsibilities:

• Thoroughly investigate and resolve customer complaints in a timely and efficient manner.
• Ensure all complaints are handled in compliance with regulatory standards and internal policies.
• Liaise with various departments to gather necessary information and provide comprehensive responses.
• Maintain accurate records of complaints and resolutions.
• Prepare detailed reports and present findings to senior management.
• Identify trends and recommend improvements to processes and customer service practices.

Key Requirements:

• At least 3 - 5 years experience in a complaints handling role, preferably within the financial services, fintech/ crypto sectors.
• Strong analytical skills and attention to detail.
• Excellent written and verbal French communication skills.
• Ability to work independently and manage multiple tasks simultaneously.

If you feel you are suitable and keen to learn more, please apply to the role and we will come back to you to discuss if we are keen to move forward with your application.