As a TechOps Engineer, you will be responsible for operational support, maintenance and optimization of our SaaS and non-Saas applications. You will work closely with cross-functional teams to ensure the reliability , performance and security of our applications’ ecosystems. You will utilize Azure DevOps for application deployments, Datadog and Opsgenie for monitoring and ServiceNow as ticketing platform.

Responsibilities:

Application Support:

• Provide operational support for SaaS, non-SaaS applications
• Monitor application performance and availability
• Troubleshoot and resolve application-related issues

Maintenance and Optimization

• Responsible for operational performance and producing plans to optimize product performance and to ensure application health
• Optimize application performance and scalability
• Ensures Configuration items accurately reflect in line with agreed changes
• Responsible for server-sizing and architecture design and to ensure the service and architectural design is constantly aligned across clusters, as needed

Incident Management

• Serve as a subject matter expert (SME) to overcome complexities, resolve issues and successfully steer their team towards delivering a quality service
• Conduct root cause analysis and implement corrective actions
• Applies knowledge to direct the resolution of issues and provide thought leadership on delivering new requirements / services and improvements
• Troubleshoot and resolve application performance bottlenecks

Collaboration and Communication

• Work closely with development, QA, and infrastructure teams
• Understanding the demands on the service and future plans for workload growth / shrinkage
• Regular review and updates of documentation (SOPs, FAQs, etc)

Security and Compliance

• Ensure applications adhere to security policies and standards
• Conduct regular security assessments and audits
• Implement security best practices for application management

Continuous Improvement

• Identify opportunities for process improvements and automation and follow BAO processes to document & implement.

Requirements:

• Expertise in the technical implementation and operation of mission critical IT services
• Strong knowledge of Microsoft Azure cloud environments and services.
• Certification for Azure Fundamental and Administration Skill.
• Proficiency in using Azure DevOps for CI/CD processes.
• Familiarity with monitoring tools, particularly Datadog.
• Expertise working with windows server systems and demonstrable history of root cause analysis on production issues
• Comprehensive understanding of a complex suite of IT applications / components.
• Able to work as a team leader and work collaboratively with all members of the team in the delivery of the services
• Knowledge of cybersecurity practices and regulatory compliance is vital to safeguard sensitive data and maintain security standards
• Apply knowledge to comply with the Firmwide Technology Governance, processes and policies
• Stay updated with the latest industry trends and technologies
• Experience working in an ITIL-based framework
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities.